Analysis
What does belonging mean in the insurance industry?
To coincide with this year’s Dive In Festival theme Belonging builds tomorrow, Damisola Sulaiman examines why belonging is more important than ever now and what insurance companies must do to rise to the occasion.
More women in top jobs narrows gender pay gaps in insurance
Insurers with more women in top-paying roles report far smaller gender pay gaps, proving representation – not just equal pay policies – is the strongest lever for lasting progress, a data analysis produced by Michael Stefan, partner at executive…
Burning point: insurance and heat-driven perils
With a series of heatwaves dominating summer 2025, Fiona Nicolson looks how insurers are changing their approach to underwriting, modelling and climate-risk planning.
Claims service progress stalls in Q2
After gains early in 2025, Ben Bolton, managing director at Gracechurch, reveals general insurance claims service has slipped, with NPS falling and regional gaps widening.
Is the pet insurance market delivering fair value?
As vet bills increase and complaints grow, Sam Barrett explores how the pet insurance sector is responding to consumer confusion, cover gaps, and cost pressures.
Travel insurance satisfaction increases but trust takes a hit
Despite rising customer satisfaction, Millie Ridley, researcher at Fairer Finance, shares the consumer group's data shows trust in travel insurance is falling, with gaps in transparency and clarity still causing concern.
Is personal cyber insurance at an inflection point?
In the aftermath of cyber attacks on supermarket chains, Marcel Le Gouais finds the industry still needs to enhance consumers’ understanding of the value of personal cyber cover.
How the e-bikes boom is testing insurance models
As e-bike use surges across the UK, Chris Marshall examines how insurers are grappling with complex risks related to the vehicle, legal grey areas and theft and how insurtechs are racing to plug the coverage gap.
How extreme weather is transforming caravan insurance
As British summertime weather can now range from heatwaves and droughts to intense thunderstorms and floods, Emma Ann Hughes examines how caravan insurance has had to adapt to climate extremes.
Styling shifts transform hairdresser insurance
Fiona Nicolson takes a closer look at why the increase in the number of independent and freelance hairdressers in the UK, as well as so-called co-working salon spaces post pandemic, has pushed up the price of hairdressers’ insurance.
Air fryers causing growing numbers of home fires
Air fryers are challenging chip pans in keeping the kitchen at the heart of fire risk in the home, according to data analysis from Aviva and Crawford.
Trump’s card for trade credit insurance
As Donald Trump’s “combative approach” to international commerce creates uncertainty around global trade, Tim Evershed examines the impact on demand for credit insurance as the threat of non-payments grows.
How P&C carriers are outpacing life insurers on AI adoption
Property and casualty carriers are outpacing life insurance peers with artificial intelligence adoption, thanks to structural advantages that enable faster and more agile use of the technology.
Best Insurance Employers to work for in 2025 revealed
Zego and Konsileo are the UK’s best large and small to medium-sized insurance respectively to work for, according to Insurance Post’s Best Insurance Employers survey.
Lack of financial coordination of claims payments laid bare
The fragmented nature of the financial coordination underpinning claims payments in the UK has been flagged by a survey by Vitesse.
How cyber insurers are stepping up after M&S attack
How insurers and corporates are reassessing their exposure models and IT risk appetite because of the growing threat of ransomware plus attacks on the likes of M&S plus Co-op is examined by Edmund Tirbutt.
How Covid contracted the travel insurance market
Covid caused some travel insurers to beat a hasty retreat from the market but those that remain have changed the level of cover provided by policies as holidaymakers headed off again, according to Anna-Marie Duthie, insight consultant for general…
Insurers upping their female football game
To ensure the Lionesses are in peak form to win the Euros 2025, Damisola Sulaiman examines the strides that have been made to insure female footballers plus what more must be done in insurance innovation and partnerships with sports organisations.
Student interest in insurance careers hits record low
Interest in insurance careers among UK students has plummeted due to perceptions of the industry as boring and unethical, according to a poll by climate activists.
Art of the M&A insurance deal
With mergers and acquisitions hitting delays, or even collapsing, due to cyber security vulnerabilities, Tim Evershed examines how M&A insurance works and digs deep into the risk management advice insurers are giving plus deal makers to prevent data loss.
Four out of 10 insurance CFOs expect flat earnings
The three main concerns of insurance chief financial officers are low economic growth, competitive pressure and geopolitical risks, according to Moody’s annual survey of the individuals with their hands on the purse strings of 22 European insurers.
A giant leap forward for bancassurance
What steps banks and insurance companies are taking today to offer cover in fresh ways, plus the giant leaps being taken to reshape bancassurance sooner rather than later, is investigated by Emma Ann Hughes.
Rising water excess fuels distrust in home insurers
Peter Roper, head of research at Fairer Finance, argues home insurers need to do more to help customers understand the cover they are purchasing to increase satisfaction in the sector's products and services.
Three ways insurers can better assess the risk of weight loss jabs
Swiss Re has made three recommendations on how insurers can leverage the results of behavioural science experiments to better assess risk and support policyholders using weight loss jabs to reduce their waistlines.