Fraud

How struggling consumers are committing one-off frauds

With fraudulent claims adding £50 every year to the total cost of household insurance, Sarah Durkin, head of counter fraud at Woodgate & Clark, explains how the growing number of policyholders feeling the pinch is resulting in exaggerated claims.

Q&A: James Nicholson, Zurich

James Nicholson, chief claims officer of Zurich UK, shares how the provider plans to do more retail and mid-market business and how it uses artificial intelligence to handle claims.

Why open claims ecosystems are required

To deliver a claims service that customers can rely upon and insurers can be proud of, Chris Sawford, managing director at Verisk, argues collaboration between providers, technology partners, and solution providers is needed.

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