Chief claims officer lifts the lid on how Allianz caught £93m of fraud
Allianz chief claims officer Matt Cox has told attendees at the ITC London conference that the insurer was able to create a “hostile environment” for fraudsters without damaging customer experience through using voice analytics technology.
Speaking at the event in London yesterday (26 January), Cox – who assumed the chief claims officer position in February last year – said Allianz was continually seeing fraud techniques evolve.
“There
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