The questionable practice of marking up at-fault repairs continues, despite resistance in some quarters. Will this status quo ever be challenged?
Telematics and the use of Big Data has been commonplace in the young drivers’ segment of the motor insurance market. Now the same approach to data collection and analysis is being introduced to pet insurance
Customer profiling is key to accurately assessing insurance risk, capturing fraud and improving the pet owner’s insurance experience
Ransomware hacks now account for 25% of cyber attacks in the UK, according to research.
A holiday-sickness firm has had its license revoked by the Claims Management Regulator after it had encouraged holiday goers to fabricate gastric illness claims.
A personal injury claimant has been jailed for making a false claim against Hastings Direct.
Five people, including three Allianz employees who made £7000 from leaking more than 700 pieces of confidential data, have been sentenced for bribery offences.
With 52% of insurers using My Licence, the Motor Insurers' Bureau hit its adoption target for the platform in Q2.
The insurance industry needs to share information about known fraud to prevent multiple teams from duplicating the same work, according to Julia Walker-Smith, associate director of fraud at BGL Group.
A fraudster has been handed an eight month suspended sentence and a compensation order of £2000 after making 13 fraudulent claims totalling £12,069.
With London hosting the World Championships there has been a sports buzz about the city this week.
Insurers could create a panel of customer advocates to rebuild trust, recommends Carl Shuker, CEO of A-Plan Insurance.
A recent prison sentence for a claimant who exaggerated injuries, is proof that compensators should pursue this kind of fraud vigorously, writes Kieran Jones, partner at Weightmans.
A flood-hit shop owner has been ordered to pay compensation after attempting to falsely claim £107,000 from her insurer.
Insurers will need to get the consent from their policyholders to collect their personal data, under regulation coming into force next year
A man has been sentenced to a year behind bars after attempting to claim hundreds of thousands of pounds following a work injury.
When my toddler says ‘fox’, it sounds very rude. I mainly laugh at it but I’m also a bit scared that the next time she spots a fox in our local park, she will point at it, proudly shouting ‘F***! F****!’
Exclusive: The Insurance Fraud Bureau has issued a cautious welcome to a 20% fall in insurance fraud cases last year.
Personal injury claims management companies earned £2.8bn over the last 10 years, a government report has revealed.
Aviva, Allianz and Zurich are among the firms leading the way in terms of the shortlist for the Insurance Fraud Awards 2017.
Lobbying is a long game, writes Steve White, chief executive of the British Insurance Brokers’ Association, explaining why his trade body is cultivating its connections with both the government and the shadow cabinet.
Could you and your providers be trusted to come up with an innovative solution to save your customer's life, asks Chris Knight, head of corporate services, CEGA Group.
Where news is dominated by the concept of data enrichment and there is talk of a ‘technical revolution’ we find ourselves in the middle of a steadfast digital age.
Thomas Cook has successfully defended against a fraudulent holiday illness claim seeking damages of up to £10,000.