Chatbots are all the rage at present, but a cursory test of a few available systems shows that we’re still a long way from passing the Turing test.
The leading lights of the claims sector gathered at the Brewery in London on Thursday night to mark this year's fraud fighters.
Exclusive: The insurer of Grenfell Tower has rejected two fraudulent claims over the fire, and paid out five others.
Two men have been sentenced for fraud after making “grossly exaggerated” injury claims worth over £80,000.
What does a Greek merchant in 300BC delivering corn on a cargo ship have in common with nearly one-tenth of today’s UK population? The answer is insurance fraud. Michèle Bacchus takes a closer look.
A fraudster has been sentenced to four months in prison after he admitted to submitting a false claims against Doncaster MBC.
There has been a long history of conflict between insurers and claimant lawyers. Shirley Woolham, chief operating officer at Minster Law, urges mutual understanding and cooperation.
Only a small portion of arson cases are prosecuted, so perhaps it’s time for the insurance industry to take ownership of this issue, as it has with fraud
My dad was one of 400,000 passengers affected this week by air traffic control delays, bad weather and a backlog in employee holidays for the delay, which lead to budget airline Ryanair cancelling 50 flights a day for the next six weeks.
Fraudsters never rest and Lior Koskas, managing director of Digilog UK, urges the industry to remain open to sharing in the latest risk identification tools and continually review procedures for fraud.
Susanna Marsden, claims executive at the TT Club, looks at the causes of cyber crime, risks to ports and ships, as well as the practical issues affecting insurers and brokers.
Securities class actions are on the increase as law firms target smaller companies and focus on litigation related to initial public offerings
An ex-RSA employee has been sentenced after pleading guilty to a number of fraud offences totalling to £270,000.
Solicitors have been slapped with a warning over the handling of holiday sickness claims following evidence of rising fraud.
The questionable practice of marking up at-fault repairs continues, despite resistance in some quarters. Will this status quo ever be challenged?
Telematics and the use of Big Data has been commonplace in the young drivers’ segment of the motor insurance market. Now the same approach to data collection and analysis is being introduced to pet insurance
Customer profiling is key to accurately assessing insurance risk, capturing fraud and improving the pet owner’s insurance experience
Ransomware hacks now account for 25% of cyber attacks in the UK, according to research.
A holiday-sickness firm has had its license revoked by the Claims Management Regulator after it had encouraged holiday goers to fabricate gastric illness claims.
A personal injury claimant has been jailed for making a false claim against Hastings Direct.
Five people, including three Allianz employees who made £7000 from leaking more than 700 pieces of confidential data, have been sentenced for bribery offences.
With 52% of insurers using My Licence, the Motor Insurers' Bureau hit its adoption target for the platform in Q2.
The insurance industry needs to share information about known fraud to prevent multiple teams from duplicating the same work, according to Julia Walker-Smith, associate director of fraud at BGL Group.
A fraudster has been handed an eight month suspended sentence and a compensation order of £2000 after making 13 fraudulent claims totalling £12,069.