Fraud
Spotlight: Unstable and rising claims drive insurer automation
As inflation, fraud and extreme weather push up claims’ volumes and costs, insurers are turning to automation and AI to manage demand, improve service and stay competitive, writes Chris Marshall.
Diary of an Insurer: Aviva’s Katriona Cunningham
With teams based across Perth, Norwich, Sheffield, Belfast, and Maxim, near Glasgow, Katriona Cunningham, policy application fraud lead at Aviva, tends to travel a bit for work and also taxis her girls to gymnastics, tennis, and swimming.
Allianz makes £200k saving after butchered claim
Allianz has saved £200,000 after a complex injury claim was dropped due to the discovery of contradictory surveillance footage and social media evidence.
Big Interview: Mark Eastham, Avantia
Mark Eastham, CEO of Home Protect and Avantia Group, reveals how he will turn the business into the first insurer to have an artificial intelligence-driven operating model, plus whether an acquisition of the non-standard home insurer could be on the…
Questions raised by insurers’ lopsided AI investments
Editor’s View: Artificial intelligence is reshaping the way insurers operate, but Emma Ann Hughes wonders if a lopsided focus on investing in point of sale at the expense of the claims experience could raise eyebrows at the regulator and erode…
Navigating record claims in the generative AI era
As generative artificial intelligence reshapes the insurance landscape, industry experts joined the Insurance Post podcast to share how the sector is adapting to record claims volumes and shifting customer expectations.
Can insurers harness the power of Generative AI?
Generative artificial intelligence has the market buzzing around its huge potential for business growth, but at this early stage, Rachel Gordon warns many factors need careful consideration.
Ageas CUO on generative AI’s return on investment
Tom Quirke, chief underwriting officer at Ageas, unpicks the insurer’s return on investment in generative AI to date and reveals why adopting the technology has been a worthwhile endeavour.
Ifed cracks down on ghost broking amid 52% increase
The City of London Police’s Insurance Fraud Enforcement Department has led several operations targeting illegal ghost brokers, amid a 52% increase in the practice.
Big Interview: Tobias Taupitz, Laka
Tobias Taupitz, Laka CEO and co-founder, shares how the bicycle insurance company hopes to become the leading provider of green mobility cover in Europe plus the organic and inorganic paths he intends to take to achieve that goal.
Decant adds embedded cover amid whisky scam surge
Following its partnership with Embri, Decant’s CEO has told Insurance Post that embedded insurance will help reassure investors amid a surge in whisky investment scams.
Is Axiom Ince the start of a new era of SFO investigations?
The Serious Fraud Office’s crackdown in the Axiom fraud case is a key example of the agency’s statement of intent and raises the bar on insurers to self-police corporate fraud, according to Elliott Kenton, partner in the regulatory team at Weightmans and…
How insurers should tackle the luxury watch theft crisis
Rob McCarthy, non-executive director at insurtech Embri, outlines how the insurance industry can take a proactive role in tackling high-value item crime.
Staying ahead of insurance fraud in times of crisis
As if natural disasters weren’t devastating enough, catastrophic events create perfect opportunities for fraudsters to exploit insurers scrambling to process claims quickly.
Donna Scully, Carpenters Group
Donna Scully is joint owner and director of insurance and legal services provider Carpenters Group and she isn't afraid of fearlessly tackling topics such as fraud and social mobility in the sector.
NordVPN’s cyber cover; DCL’s truck product; Consilium’s claims chief
Friday Round-Up: Insurance Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Moped driver found to be fundamentally dishonest
A moped driver has been ordered to pay £25,000 after dashcam footage revealed that a personal injury claim made following a road traffic accident was fundamentally dishonest.
Ageas unifies customer records using LexisNexis tech
Ageas has partnered with LexisNexis to take policyholder data across all platforms and collate it down to a single identity for each customer.
Instagram ghost broker jailed
A man has been jailed for one year after being found guilty of selling invalid car insurance policies on Instagram.
Group sentenced for £320k crash-for-cash scheme
Members of an organised crime group have been sentenced for their roles in a £320,000 crash-for-cash scheme.
Law firm executives deny ‘missing millions’ charges
Five former executives of shuttered law firm Axiom Ince have pleaded not guilty to all charges brought against them by the Serious Fraud Office in relation to approximately £66m of missing client money.
Video Q&A: George Robbins and Kelig Aujogue, Shift Technology
In the latest Insurance Post video we caught up with Shift Technology’s head of UK, Ireland and Nordics George Robbins, and director of data science UK Kelig Aujogue to discuss the issues insurers see with fraud in the health insurance space.
Fake injury fraudster found out for fibbing
A claimant seeking more than £1.2m compensation from First Central for injuries allegedly sustained in a minor road traffic accident has had his entire claim dismissed.
SFO accuses Lloyd's broker of bribery
The Serious Fraud Office has accused a UK-based Lloyd’s broker for failing to prevent associates from bribing state officials in Ecuador.