Fraud
Aviva detects £60m of claims fraud in first half of 2025
Aviva has detected and intercepted over 6000 fraudulent insurance claims in the first half of 2025, amounting to over £60m, the insurer reported this morning.
Parents hold the key to fighting motor insurance fraud
Educating children on insurance fraud helps protect future drivers, argues Kevin Perkins, head of defence at Carpenters Group, who also urges parents to avoid mis-steps like fronting.
Hastings Direct and HF bring down car hire scam
Hastings Direct, backed by legal advisers HF, has dealt a blow to an elaborate scam orchestrated by Arrow Car Hire UK London.
Home Protect ready to roll out AI-powered claims system
Home Protect is getting ready to launch a fraud detection and claims settlement system in September that chief technology officer Dan Huddart has called a “genuine game changer” for insurance.
RSA calls on industry to act to avoid liability ‘landmine’
RSA has called on the wider insurance industry to help thousands of businesses ensure they don’t fall foul of new legislation and open themselves up to criminal liability.
FCA lets insurers lead as consumer protections weaken
The Association of Consumer Support Organisations’ director Matthew Maxwell Scott argues the Financial Conduct Authority's recent reports echo the Association of British Insurers' 18-month-old roadmap, risking consumer protections and repeating the…
Range Rover fraudster handed suspended sentence
A man has been sentenced after a failed attempt to defraud £108,700 by falsely claiming his Range Rover had been stolen and crashed after a pub crawl.
Big Interview: Angus Eaton, Motor Insurers’ Bureau
After pledging to end uninsured driving, Motor Insurers’ Bureau CEO Angus Eaton speaks to Scott McGee about how the goal will be achieved—and the wider ambitions of the bureau’s five-year strategy.
Q&A: Julian Schoemig, Diesta
Julian Schoemig, CEO and co-founder of Diesta, discusses the challenges with insurance premium payment processing and how he has set up the processing platform for insurers and brokers to fundamentally shift the current landscape.
How the e-bikes boom is testing insurance models
As e-bike use surges across the UK, Chris Marshall examines how insurers are grappling with complex risks related to the vehicle, legal grey areas and theft and how insurtechs are racing to plug the coverage gap.
Aviva aids police in cracking classic car insurance scam
A Kent man has been sentenced for orchestrating a string of fraudulent insurance claims involving high-value classic cars, following an investigation by the City of London Police’s Insurance Fraud Enforcement Department.
Q&A: James Burns, CFC
James Burns, global head of cyber at CFC, speaks to Insurance Post about how long a soft market can stay soft, the current cyber claims environment, and the main issues facing the cyber market.
Diary of an Insurance PR: SEC Newgate’s Vanessa Chance
Mastering motherhood, media strategy and meaningful causes: Vanessa Chance, director of communications at SEC Newgate shares a week balancing high-stakes insurance PR, event planning, and Glastonbury rehearsals with her daughter.
DWF and insurers win in personal injury data dispute
A High Court judgment has dismissed claims against DWF Law brought by Ersan and Co Solicitors, reinforcing the rights of insurers and their legal teams to process data in suspected fraudulent personal injury claims.
FCA lays out road map to tackle motor insurance costs
The Financial Conduct Authority has outlined what caused motor insurance costs to skyrocket in recent years and explained the steps the regulator, providers and the government should take to reduce premiums.
Woodgate & Clark flags uptick in neurodiverse fraud referrals
Woodgate & Clark has seen an uptick in fraud referrals involving neurodiverse customers.
Dashcam footage exposes fake injury claim against Axa
A £74,000 personal injury and vehicle damage claim against Axa has been rejected after dashcam footage showed the claimant wasn’t even in the vehicle at the time of the collision.
Ageas issues warning over recruitment scam
Ageas has drawn attention to a scammer claiming to advertise positions at the business over WhatsApp, prompting potential victims to stay vigilant.
Spotlight: How agentic AI is redefining claims transformation
From complex documentation to final decisions, agentic AI is transforming how claims are handled. But instead of replacing people, it works alongside them, argues Grady Behrens at Shift Technology.
Gang of eight convicted after ‘largest’ nuisance call case
Eight men have been convicted of unlawfully accessing and obtaining one million people’s personal information from vehicle repair garages to generate potential leads for personal injury claims.
Clearspeed raises $60m for ‘high growth’
Clearspeed has raised $60m (£44m) in series D funding, bringing the company’s total funding to $110m.
Claims and Fraud Awards 2025 shortlist revealed
Insurance Post can reveal the businesses and individuals who have been shortlisted for the 2025 Insurance Post Claims and Fraud Awards.
Spotlight: Unstable and rising claims drive insurer automation
As inflation, fraud and extreme weather push up claims’ volumes and costs, insurers are turning to automation and AI to manage demand, improve service and stay competitive, writes Chris Marshall.
Diary of an Insurer: Aviva’s Katriona Cunningham
With teams based across Perth, Norwich, Sheffield, Belfast, and Maxim, near Glasgow, Katriona Cunningham, policy application fraud lead at Aviva, tends to travel a bit for work and also taxis her girls to gymnastics, tennis, and swimming.