Almost all claims handlers believe AI is creating fraudulent claims

fraud

94% of UK insurance claims handlers believe at least 5% of claims are being fraudulently created or altered using artificial intelligence.

Sprout.AI surveyed 200 claims handlers and found that 19% believe AI is being used to create fraudulent evidence in 11–25% of claims, and 64% suspect AI is playing a role in 5–10% of cases.

Additionall

Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.

To access these options, along with all other subscription benefits, please contact info@postonline.co.uk or view our subscription options here: http://subscriptions.postonline.co.uk/subscribe

You are currently unable to copy this content. Please contact info@postonline.co.uk to find out more.

Sorry, our subscription options are not loading right now

Please try again later. Get in touch with our customer services team if this issue persists.

New to Insurance Post? View our subscription options

Register

Want to know what’s included in our free registration? Click here

Already have an account? Sign in here

This address will be used to create your account

Spotlight: Insurance Fraud

Insurance Post’s 2024 Fraud survey found that opportunistic claims fraud, organised claims fraud, application fraud and identity fraud have all risen in the past 12 months.

Hot works – how not to get burned

Risk improvement can boost an insurer’s bottom line and help customers avoid damaging and disruptive incidents. However, RiskSTOP’s Lisa Beaton finds underwriters’ risk requirements are not always valued, and that one intervention presents a particular challenge

Most read articles loading...

You need to sign in to use this feature. If you don’t have an Insurance Post account, please register for a trial.

Sign in
You are currently on corporate access.

To use this feature you will need an individual account. If you have one already please sign in.

Sign in.

Alternatively you can request an individual account here