Loss adjusting
Tesco Law and the insurer legal services revolution that never was
Content Director's View: More than a decade ago many insurers could not wait to seize the opportunities afforded by a change in the law that allowed them to set up their own legal services arms. Jonathan Swift reflects on what happened next - and the prospect of a one-stop-shop claims provider in the future.
Claims service improves but gaps in delivery remain
Claims improvement in the UK in Q3 was sluggish, according to Andrew Gunn, head of operations at Gracechurch, who notes that visible effort of human handlers – not just digital tools – remains critical to satisfying brokers and their clients.
Big Interview: Hugh Kennaway, President of Cila
From jumping out of planes to global energy loss adjuster and volunteer police constable, new Chartered Institute of Loss Adjusters president Hugh Kennaway is a man with a mission: to expand the reach of the professional body.
Loss adjusting evolves as people skills match technical know-how
The traditional role of a loss adjuster as a purely technical expert is rapidly evolving, research from the Chartered Institute of Loss Adjusters has revealed.
AI that could hit insurers with wave of court cases wins backing
Artificial intelligence-driven claims technology capable of causing a surge in court-bound insurance disputes has won the financial backing of a law firm backing and is now being piloted with a major loss assessor, Insurance Post can exclusively reveal.
Redefining loss adjusters role in fraud prevention
Sarah Durkin, head of counter fraud at Woodgate & Clark, explains why loss adjusting expertise should be leveraged much earlier than at claim to help prevent claims from happening in the first place.
Winners of Insurance Post Claims and Fraud Awards 2025 revealed
Aviva. CFC, Charles Taylor, Crawford & Company, DWF and Markerstudy were all multiple winners at Insurance Post's Claims and Fraud Awards last night (2 October).
Ship fires fuelled by mis-declared cargo on the rise
The number of fires at sea caused by mis-declared or undeclared cargo is on the rise, according to Halliwell Forensics, a specialist forensic investigation firm tasked by loss adjusters and insurers with ascertaining the cause of blazes on ships.
Big Interview: Andy Rice, Charles Taylor Adjusting
From a guitar-playing teenager to CEO of Charles Taylor Adjusting International, Andy Rice shares how his loss adjusting journey started in 1985 and outlines how he is orchestrating to growing the business globally in 2025.
McLarens’ Alcock on how belonging is about being empowered
Kim Alcock, head of UK casualty at McLarens, considers how belonging means creating pathways, removing barriers, and empowering women to thrive and progress in insurance careers.
Cila changes name and overhauls Charter
The Chartered Institute of Loss Adjusters has updated its Charter, restructured its governance, adopted a new name, and elected a new president and deputy president.
Diary of an Insurance PR: SEC Newgate’s Vanessa Chance
Mastering motherhood, media strategy and meaningful causes: Vanessa Chance, director of communications at SEC Newgate shares a week balancing high-stakes insurance PR, event planning, and Glastonbury rehearsals with her daughter.
Diary of an Insurer: Criterion’s Helen Stanley
Helen Stanley, loss adjuster at Criterion, handles a difficult and emotional high-value jewellery theft, catches up with colleagues in London and visits an escape of water claim site in Suffolk.
Penny Black’s Social Diary: Haggie’s balls; Lloyd’s 1st day
Penny Black is back, sharing the tittle-tattle she overheard at insurance industry events, reviewing the quality of buffets at conferences, and giving a thumbs up – or down – to the sector’s social media posts.
Penny Black’s Social Diary: NFU’s royal debut; Criterion’s rabbit
Penny Black shares the tittle-tattle she overheard at insurance industry events, reviewing the quality of buffets at conferences, and giving a thumbs up – or down – to the sector’s social media posts.
Q&A: Andy Hutchinson, Turvi
Andy Hutchinson, chief revenue officer of Turvi, explains how the Crawford & Company-owned insurtech is using artificial intelligence to help insurers address under-resourced aspects of their claims management processes.
Power List: Ones to watch in insurance in 2025
These industry leaders narrowly missed out on a place in this year’s Insurance Post Power List, but based on their role, career to date and growing influence look set to feature in future rankings.
Steven Wallace, McLarens
Steven Wallace is managing director of UK and EMEA for global claims services provider McLarens.
How an uptick in deliberate fires is testing loss adjusters
Simon Jones, client services director at Woodgate & Clark, examines how the insurance industry is dealing with an uptick in the number of deliberate fires in public buildings.
Why is the insurance industry so reluctant to stand up for itself?
Trade Voice: Chris Hall, CEO of QuestGates and a member of the Chartered Insurance Institute’s Claims Community Board, hits back at the bad press the industry can often receive – but observes that sometimes, the sector doesn’t help itself.
Was I too quick to write off loss adjusting start-ups?
Content Director’s View: Having concluded that loss adjusting start-ups are diminishing in numbers due to compliance, procurement and lack of market disruption content director Jonathan Swift revisits the question of what might help someone buck the…