Loss adjusting
Interview: Robin Smith, We Go Look
Jonathan Swift speaks to We Go Look CEO and co-founder Robin Smith about building an on-demand business that handles insurance claims and why the Crawford & Co acquisition means she has more time now for the "fun stuff"
We need to talk about fire claims
With concerns growing about the coordination of the many parties involved in investigating major fire claims, a roundtable recently brought together insurers, adjusters, forensic investigators and fire service chiefs. As they discussed the many…
2017 Post Claims Awards: Full list of winners
Covea notched up two team wins and NFU Mutual chief claims manager Matthew Scott (above) took home the Achievement Award at the Post Claims Awards last night at the Sheraton Park Lane, London.
Regional Review: Glasgow
Glasgow’s insurance roots stretch back centuries to the city’s days as a bustling merchant hub of transatlantic trade. Today, its insurance market has lost none of its vibrancy, and its reputation as the general insurance centre of Scotland remains…
Claims: Providing a personal service
Brokers need to stand out in a competitive market and claims service is a way to make a real difference. Being there to advise, intervene – and to turn the heat up if necessary – can mean the world to a grateful client.
Trade voice: CILA'S Malcolm Hyde on business ethics
Business ethics has become increasingly important in recent years for many reasons, including increased stakeholder scrutiny. This is not surprising in the light of financial institutions’ scandals, the MPs’ expenses scandal and perhaps the influence of…
Rising Star: Rachel Marks, Crawford & Company
Marks is a loss adjuster focusing on agricultural, rural industries and estates losses at Crawford
Fire claims: Not getting burnt
The Enterprise Act may expose inefficiences in the way claims are handled – and fire investigators could feel the heat, as any delay in investigating may cost
McLarens bolsters Australia team with hire from Crawford
Global loss adjuster McLarens has made a senior construction appointment in Australia.
Blog: The three pillars of cyber cover
Recent reports that copies of footballer David Beckham's personal emails had been stolen from his publicist illustrate the speed information can spread once personal or sensitive information is placed in the public domain.
Crawford & Company reports improved financial results for 2016
Crawford & Company has reported improved financial results in 2016 with a net income attributable to shareholders of $36m (£28.9m), up from a net loss of $45.5m in 2015.
Questgates makes string of appointments and acquires premises in Ireland
Questgates has expanded its team in Ireland to drive the development of business in the region through a series of appointments.
Spotlight: Claims Assistance: Ignore at your peril
Dissatisfaction over clarity during the claims process has been highlighted by the recent Financial Conduct Authority review. What can the industry do to make the system work better?
Spotlight: Claims Assistance: Providing claims support
For SMEs, the delays inherent in complex claims can mean coming perilously close to insolvency. What can brokers do to support them through the process?
Questgates launches cyber investigation service to assess business interruption loss
Questgates has launched a cyber investigation loss adjusting service that can assess the cause and liability of a cyber attack.
Rising Star: Mahesh Ganesan, McLarens
Mahesh is a fully fledged loss adjuster for the firm after starting as a trainee
UK Vehicle rebrands to Cazana and appoints advisory panel
UK Vehicle has fully rebranded into Cazana, a database platform used by insurers, underwriters and loss adjusters to detect fraud at early stages.
Knowles takes on parent company name
Knowles Loss Adjusters has rebranded to Charles Taylor General Adjusting Services.
Piggot replaces retired Reeves at Crawford
Former Gen Re claims manager Geoff Piggot has been named as CEO of Crawford Global Technical Services.
Crawford appoints Hanover boss as COO
Crawford has appointed Andrew Robinson as its global chief operating officer.
CEC launches tie-up with Compass
Claims Equilibrium Club will provide claims support to Compass Broker Network.
Wong promoted at Cunningham Lindsey in Malaysia
Aldrin Wong, previously senior vice president of major and complex loss, has been promoted to CEO Malaysia at global loss adjuster Cunningham Lindsey.
Suezawa replaces Shigematsu at Crawford Japan
Futoshi Suezawa has been promoted to country manager at global loss adjuster Crawford's Japan office.
Q&A: David Pigot, Cunningham Lindsey
Nine months into the job, Cunningham Lindsey’s newly appointed CEO of UK and International, talks about a career spent on the move, and the need to keep your head above water in those sink or swim moments.