Spotlight on Digital: Insurance claims - The path to digitisation
This article was paid for by a contributing third party.
A Post and SS&C Blue Prism survey found that 86.8% of insurer respondents believe that digitising all or part of the claims journey is the best way to improve the customer experience. Padraig Floyd explores how much progress is being made to achieve this goal.
A recent survey conducted by Post, in association with SS&C Blue Prism, explored the ways in which digital claims are being approached by the industry. Despite digitisation taking off in recent years
Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.
To access these options, along with all other subscription benefits, please contact info@postonline.co.uk or view our subscription options here: http://subscriptions.postonline.co.uk/subscribe
You are currently unable to print this content. Please contact info@postonline.co.uk to find out more.
You are currently unable to copy this content. Please contact info@postonline.co.uk to find out more.
Copyright Infopro Digital Limited. All rights reserved.
As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (point 2.4), printing is limited to a single copy.
If you would like to purchase additional rights please email info@postonline.co.uk
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (clause 2.4), an Authorised User may only make one copy of the materials for their own personal use. You must also comply with the restrictions in clause 2.5.
If you would like to purchase additional rights please email info@postonline.co.uk
More on Claims & Fraud
Zego aims to double staff output through AI use
Zego CEO Sten Saar plans to double staff output through generative artificial intelligence use.
Is it time the ABI GTA had specific rates for Electric Vehicles?
With the number of electric vehicles on the UK roads well in excess of one million they are becoming an ever more important factor for motor insurers when planning how to grow, service their portfolio and manage claims costs.
Esure makes ‘sizeable’ savings from gen AI applications
Esure has said it could potentially save up to 8% on its frontline operations, and claims resource costs through generative artificial intelligence use.
The genie in the bottle: improving outcomes in income protection claims
A healthy and active workforce is key to a thriving UK economy, but too many people remain on the sidelines. A recent Insurance Post roundtable explored the challenges and opportunities for income protection insurers in supporting the ‘back to work’ mission.
Almost all claims handlers believe AI is creating fraudulent claims
94% of UK insurance claims handlers believe at least 5% of claims are being fraudulently created or altered using artificial intelligence.
Spotlight: Insurance Fraud
Insurance Post’s 2024 Fraud survey found that opportunistic claims fraud, organised claims fraud, application fraud and identity fraud have all risen in the past 12 months.
Video Q&A: Out of Pocket Expense Experts’ Legia and Lukas Oswald
In the latest Insurance Post video Legia Oswald, founder & CEO, and Lukas Oswald, co-founder & COO, explain how their business Out of Pocket Expense Experts (OOPE) aims to address specific pain points experienced with property claims.
Hot works – how not to get burned
Risk improvement can boost an insurer’s bottom line and help customers avoid damaging and disruptive incidents. However, RiskSTOP’s Lisa Beaton finds underwriters’ risk requirements are not always valued, and that one intervention presents a particular challenge