Loss adjusting

Interview: Graham Smart, McLarens Europe

It has been three years since Graham Smart took over the role of McLarens Europe MD from Trevor Latimer. He reflects on the challenges the market has faced and what growth opportunities remain.

Blog: 8 ways insurers are focusing on customer service

A lot is said about customer focus, delighting customers, and being a customer-driven business, to name three buzz phrases. Without the right approach, real effort, and supporting evidence, there's always a danger these are empty words.

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