Loss adjusting

The Claims Process: Together again

Hammering down loss adjusters on fees proved a false economy for insurers as falling service standards merely wreaked more havoc on the industry’s reputation. But sense has prevailed and the two sectors are showing signs of a welcome reconciliation

SMEs: All things unequal

Last year’s FCA thematic review found a gap between what SMEs expect of their insurers and the service they actually get. What can insurers do to make SMEs feel more valued?

Profits and revenues up at Charles Taylor in 2015

Charles Taylor CEO David Marock has heralded 2015 as a year of “strong growth” after the multi-faceted firm delivered a 31.6% increase in statutory profit before tax to £12.8m for 2015 (2014: £9.7m).

Editor's Comment: Writing a new chapter

A new year and a new start; time to ring in the new; the new year is like a blank book and you have the pen to fill the pages – you probably heard all of these and more as Big Ben chimed in the New Year and you planned your resolutions.

Storms' insured loss estimate increases to £1.4bn

Latest estimates from accounting firm PWC suggest insured losses from storms Desmond, Eva and Frank, which battered the UK in December 2015, could reach £1.4bn as Prime Minister David Cameron yesterday (3 January) pledged £40m to repair and improve flood…

Penny Black's New Year 2016

As the insurance industry rings in the New Year, Penny Black asked commentators how they like to celebrate and what resolutions they will be making for 2016.

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