Loss adjusting
Interview: Graham Smart, McLarens Europe
It has been three years since Graham Smart took over the role of McLarens Europe MD from Trevor Latimer. He reflects on the challenges the market has faced and what growth opportunities remain.
Blog: Stormy lessons and a diverse future for loss adjusting
Benedict Burke, president of the Chartered Institute of Loss Adjusters, reflects on his presidential year ahead of CILA's annual conference and annual general meeting on Wednesday in Manchester, where he will pass the baton on.
Rising Star: Mike Boast, Smithers Purslow
Mike Boast joined structural engineers and chartered building surveyors straight from Nottingham Trent University.
Cunningham Lindsey looks to counter surges in lower value building claims
Cunningham Lindsey has launched Invisio, an independent validation service for lower value domestic and commercial buildings claims.
Blog: 8 ways insurers are focusing on customer service
A lot is said about customer focus, delighting customers, and being a customer-driven business, to name three buzz phrases. Without the right approach, real effort, and supporting evidence, there's always a danger these are empty words.
Blog: Subsidence claims are evolving
The insurance industry must plan for the skills, expertise and resources it will need to manage subsidence claims when an ‘event year' happens once again.
Clydesdale Bank confirms 'appetite' to assist MGA's as Lorega lands £2.75m funding package
Lorega has secured a £2.75m funding package from Clydesdale Bank’s specialist and acquisition finance team for "additional growth".
Blog: Riots and claims, five years after the London unrest
When the ‘Black Lives Matter' protests on 5 August brought West London traffic to a standstill and cut off the M4 corridor into Heathrow Airport, one couldn't help thinking of the simmering social tensions that led to widespread rioting five years ago.
The nomadic life: what does it take to be a specialist loss adjuster?
A group of new recruits to McLarens Aviation learn about what it takes to be a loss adjuster
Blog: Insurers must shout about the good service
I've worked at the sharp end of our industry for more than 30 years now and seen firsthand how we help to put peoples' lives and businesses back together following serious incidents such as a storm, flood or fire. However, the public perception of the…
Digital: Virtual reality
Virtual reality has hit the gaming industry this year and it could find a place in the insurance sector to help with claims and fraud in the future.
Blog: Investing in people
There are probably only two aims for a training and development programme: to make it work for your company and to make it work for your employees. All other benefits - and there are plenty of them - flow from that principle.
Trade Voice: CILA's Malcolm Hyde on Christmas and New Year with Desmond, Eva and Frank
For some, Christmas and New Year can be a stressful time. Add storms Desmond, Eva and Frank into the mix and the festivities become a seemingly endless time of misery.
Blog: Loss adjusters must get ready for new insurance contract law
The Enterprise Bill received royal assent on 4 May and the Insurance Act comes into force in August, both with the proclaimed aim to bring insurance contract law up to date and provide greater clarity for all customers
Blog: Uberisation of claims would be detrimental to customers in surge scenarios
Clive Nicholls, UK & Ireland CEO at Crawford & Company, disagrees loss adjusting will soon be disrupted by the 'gig economy'. He argues the industry cannot rely on freelancers to carry out claims surveys in surge scenarios.
ILAA to launch review service for disputed claims
The Independent Loss Adjusters Association will launch a claims review service next Tuesday (10 May) in a move to help cut down on legal costs over disputed claims.
C-Suite Claims: Interim payments can promote insurance
Nehemiah Neo explains how loss adjusters can help support the reputation of the industry by helping facilitate interim payments when disaster strikes.
Blog: Not anyone can practise as a loss adjuster
Chris Hall, managing director at Questgates, reacts to Chris Sandilands' proposition of an Uber-style service for claims. In his view, freelancers cannot provide the level of expertise and consistency needed for loss adjusting.
Blog: Uber for claims – How the 'gig economy' could disrupt the loss adjusting sector
Chris Sandilands argues that the loss adjusting process is perfectly suited to being disrupted by the 'gig economy', leading to benefits for insurers and policyholders alike. Perhaps most surprisingly, using freelancers for claims surveys could lead to…
Interview: David Marock, Group CEO, Charles Taylor
He's a CEO with £24m burning a hole in his pocket but Charles Taylor boss David Marock isn't in a great hurry to spend it.
FCA SME claims review “sharpened” focus, but was not a major factor in industry response during 2015/16 floods
The insurance industry’s response to the winter flood in terms of SME commercial claims would have been hailed a success, even without the Financial Conduct Authority’s 2015 thematic review into this area.
The Claims Process: Together again
Hammering down loss adjusters on fees proved a false economy for insurers as falling service standards merely wreaked more havoc on the industry’s reputation. But sense has prevailed and the two sectors are showing signs of a welcome reconciliation
SMEs: All things unequal
Last year’s FCA thematic review found a gap between what SMEs expect of their insurers and the service they actually get. What can insurers do to make SMEs feel more valued?
Budget 2016: Flood defences spend 'too little, too late'
The insurance premium tax rise and resulting £700m spend on flood defences could be "too little, too late" according to loss assessment firm Harris Balcombe.