Review of the Year 2020 – Claims

Review of the Year Claims

Post spoke to loss adjusting and legal professionals to get their thoughts on the highs and lows of 2020

What was the high point of 2020 for the claims sector? 

Malcolm Hyde, executive director of The Chartered Institute of Loss Adjusters: The way professionals came

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Reijo Pold, founder of Value Space, a technology company that uses satellites to conduct assessments for commercial properties and infrastructure, reveals he has been working since he was aged seven and doesn't even totally clock off when he goes on holiday.

How to support insurance customers in vulnerable circumstances

As the Financial Conduct Authority intends to check claims-handling response times, and whether insurers are doing enough to help customers in vulnerable circumstances, Winn Group chief information officer Clint Milnes explains what providers need to do to meet the watchdog’s expectations.

How insurers should navigate supply chain disruption

With supply chain disruption continuing, Bill Bradshaw, operations senior vice president for London operations at FM Global­, says companies need to prioritise resilience and proactive prevention measures beyond insurance reliance.

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