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Trade Voice: Adjusting’s human touch can attract talent, says Cila’s Helena Evans

Helena Evans

Helena Evans, president of the Chartered Institute of Loss Adjusters, argues that loss-adjusting firms have a unique selling point within the insurance industry when it comes to recruiting the next generation – and diverse range – of talent.

When it comes to honouring the promise made in an insurance policy, more often than not it is a loss adjuster who delivers on it. Even though it’s not our promise to pay, it is to adjusters that

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TimeTo: Reflect on the 2026 Biba Conference

Content Director’s View: This week a swathe of the UK general insurance sector decamped to Manchester for the annual British Insurance Brokers’ Association conference. Jonathan Swift reflects on some of the themes and talking points of the 2026 iteration.

Ageas to cut staff number by almost half

Following the acquisitions of Acromas and Esure, Ageas has revealed it is planning on cutting internal staff numbers by around 1800, which equates to almost half its UK division.

Q&A: Mark Rose and Luke Anyon, Tracker

Mark Rose, managing director, and Luke Anyon, sales director of Tracker, explain how their multi-layered technology and close collaboration with insurers and police are helping recover stolen vehicles at scale – and why wider adoption could significantly reduce claims costs.

Aki Hussain, Hiscox

Since taking the helm of Hiscox as group CEO in 2022, Aki Hussain has been making waves in general insurance when it comes to innovation, growth and culture-building.

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