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Claire Massey
How should success of FCA’s response to Which be judged?

The effectiveness of the Financial Conduct Authority’s regulatory action in response to Which’s super-complaint about home and travel insurance is reflected in smoother claims handling, not in the number of reviews or fines, according to Claire Massey, founder of Claim Guardians.

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What do we want from the FCA’s new insurance head?

Deputy editor’s view: After months of waiting for the FCA to announce a new head of insurance, we finally have the answer. But what will be expected of Chris Knight when he takes up his position in July?

Insurance matrix

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