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UK claims service hits new record high

Claims Track with background

Six out of eight general insurance business lines showed improvement when it comes to claims service in the second quarter, with only energy and marine declining, the latest data from Gracechurch revealed.

After a modest one-point decline in the first quarter, the second quarter of 2026 saw the UK market resume its upward trajectory, with NPS up by two points moving further into positive territory at

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Diary of an Insurer: Sedgwick’s Hugh Kennaway

From policing London's streets to handling complex global energy claims and championing the international growth of the loss adjusting profession, Hugh Kennaway, past president of the Chartered Institute of Loss Adjusters, plus managing director and global head of downstream energy at Sedgwick, has a nonstop week.

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