Articles by Andrew Gunn
Claims service improves but regional delivery varies
The general insurance market overall is continuing its improvement in claims service at the start of 2025 but there is massive variation between the best and worst performing providers plus significant variations depending on where brokers are located in…
Claims service stayed steady at end of 2024
The consistent improvement in claims service seen over the last 18 months plateaued at the end of 2024, with the market average NPS remaining at -4 and just one point up on the NPS recorded at the end of 2023.