Claims service improves but regional delivery varies
The general insurance market overall is continuing its improvement in claims service at the start of 2025 but there is massive variation between the best and worst performing providers plus significant variations depending on where brokers are located in the UK.
The UK market average NPS has risen two points since the end of 2024, now at -2, driven by gains from several major insurers.
However, service remains inconsistent, with an 82-point gap between the
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