Blog Post
Blog: And the next CEO is…?
There continues to be change at the top of the UK's insurer board rooms. But instead of relying on the tried and tested recruitment strategies of the past, Consumer Intelligence's Ian Hughes suggests a more meaningful strategy to get the most out of your…
Blog: Insurance needs to re-skill its workforce
In a world where insurance processes are being automated, the industry needs to re-skill the next generation of workers, writes Brett Moffatt, managing director, Europe, Middle East and Africa, of Talent Intelligence.
Blog: Why insurers must take their own cybersecurity risks seriously
Thousands of insurance transactions happen over the web every day but with recent Google updates are insurers website as secure as they could be asks Mike Still, chairman of Trustify and of Business in the Community’s Business Emergency Resilience Group.
Penny Black's social world: November 2018
More mudders, netball’s Neville and an eye mask event
Blog: How to defend cavity wall insulation claims
Liability insurers are seeing a dramatic increase in claims arising from allegedly defectively installed cavity wall insulation. Tom Corrigan, partner at DAC Beachcroft, asks whether there is cause for concern.
This Week in Post: Telematics and other technologies
A new telematics provider is about to enter the motor insurance market, targeting the lower-premium segment, beyond just young drivers.
Blog: The death of the chief digital officer
As dead as a CDO-do; terrible pun, but with Andrew Brem departing as chief digital officer at Aviva and not being replaced, Jonathan Swift mulls whether this job title will soon be going the way of this flightless bird
Blog: Mark Wilson the surefire hit as Aviva CEO, who lost the trust
Following yesterday's announcement by Aviva that Mark Wilson is to step down as group CEO of Aviva, Jonathan Swift reflects on why the move was not such the "shock" some painted it as.
Blog: Flood claims involving children
A flooded home can be traumatic, especially for children. Jonathan Davison, strategic development director at the British Damage Management Association, explains how the claims process can be designed to protect the mental wellbeing of younger family…
Penny Black's social world: October 2018
Ascending the Alps, relaunching rugby and seven marathons in seven days
Blog: Loss adjusters are developing new skills to tackle escape of water claims
As insurers are trying to tackle rising escape of water claims costs, loss adjusters are developing increasingly specialised skills, explains Darren Francis, escape of water project manager at Crawford & Company.
Insurtech top 100: Quarter Three update
Following on from the publication of the top 100 insurtech firms in April, Matt Connolly, CEO of Tällt Ventures, gives an update on major developments for those ranked in quarter three
Blog: The gaping hole in the FCA regulation of CMCs
The Financial Conduct Authority’s consultation into claims management companies has a gaping hole, warns Kurt Rowe, associate at Weightmans, explaining why it matters for insurers.
Penny Black's social world: September 2018
Community Cup, defeating dementia, mental health plea and afternoon tea
Blog: The four stages of insurance innovation - a model to make sense of the market
Insurtech innovators comes in many different shapes including 'angsty', 'arms length' and 'armchair'. However, Dan White from Ninety Consulting argues large businesses should aspire to be 'all- together' innovators to maximise digital opportunities.
Blog: How to treat brain and spinal cord injury claims
Insurers face a variety of challenges when dealing with brain and spinal injury claims. Raouf Achour, associate at Horwich Farrelly, lists the latest treatments - and the medico-legal issues attached.
Blog: Got your A-level results? Check out insurance apprenticeships
On A-level results day, Carmen McDonagh, operations director at Complete Cover Group, urges school leavers to consider an insurance apprenticeship.
This Week in Post: Data, dissuasion and dirty toddlers
When my two-year-old licked the sole of her shoe, I tried not to laugh as that might encourage her. But she caught my badly repressed smile and… licked the second shoe. So much for deterrence.
Blog: Heatwave causes subsidence claims to spike
Insurers should brace themselves for higher subsidence claims volumes, explains Sne Patel, head of subsidence at Crawford & Company.
Blog: Smart homes need discounted insurance
Insurers need to offer discounts for smart home devices, argues Jay Borkakoti, director of home insurance, UK and Ireland, at Lexis Nexis Risk Solutions.
Blog: MGAs need to know how secure their capacity is
Managing general agents are facing a capacity crunch and the 'decile 10' initiative by Lloyd's to remove underperforming business is increasing pressure, explains Chris Hardcastle, managing director of Capsicum Delegated Authority.
Penny Black's Social World: August 2018
Tough mudders, equal measures and Pride matters
Blog: How will Paul Geddes' decade at Direct Line Group be remembered?
When Paul Geddes took over the role of CEO of Royal Bank of Scotland’s insurance business in July 2009, moving from the retail arm of the bank, and replacing Chris Sullivan, I cannot remember many getting too excited.
Blog: Whiplash reforms will present operational challenges for insurers, warns a claimant lawyer
Alan Hayes, chief legal officer of Carpenters Group, argues the delayed whiplash reforms will likely bring unintended consequences.