Blog Post
Telematics Watch: Improving customer engagement and building trust
As a service-led insurance proposition based on individual driving behaviour, Igo4 CEO Matt Munro explains how telematics presents a wealth of opportunities to add value and tailor propositions to create long-lasting customer relationships built on trust.
Blog: Business interruption and maximum indemnity period – how long should it be?
Business interruption insurance policies are designed to return companies to the position they were in before a loss. While that sounds quite simple, there are wide-ranging and complex factors that can undermine the effectiveness of a BI policy – and…
Blog: Whaley Bridge throws spotlight on non-damage business interruption cover
This month’s dam breach at Whaley Bridge brought a small community to a standstill, with many businesses unable to trade for a full week due to the enforced evacuation of the town and its surroundings writes Sarah Baker, head of business interruption, UK…
Blog: Loyalty penalties - how the industry can be changed by smart technology
Creating and retaining loyal customers is a goldmine for businesses. Customers who champion and support a particular brand not only continually strengthen their own relationship but also act as an advocate to other consumers.
Blog: Unrated insurers - the risks for UK brokers
Over the years European Union rules on the free movement of capital have had many beneficial effects for the UK economy. However, according to Ashwin Mistry, chairman of Brokerbility, this has also allowed insurers with lower solvency than would be…
Blog: The digital claims manager – a flash in the pan, or sign of progress
As Allianz appoints a digital claims propositions manager, Post content director Jonathan Swift mulls whether this is part of a sustainable trend - or a short lived attempt by insurers to give the impression they are doing something to transform their…
The NED Blog: The importance of the audit committee
Challenging the executive management team in terms of the decisions they make is a key responsibility of being a non-executive director. Michael Gaughan explains that one of the aspects of the role is to sit on various Board Committees to look at…
Blog: The Whaley Bridge experience - how well do insurers cope at times of crisis?
The Whaley Bridge incident has once again thrown the spotlight on insurers, their disaster plans and capacity issues. Alex Dalyac, founder and CEO, Tractable comments that while feet on the ground will never be totally replaced, the industry could be…
Blog: Digital disruption - unlocking opportunities in insurance
Insurance via smartphone with information and advice at their fingertips - that's what customers who buy a policy for the first time expect today. In the long term, the companies that will prevail in the market will be those that best meet these changing…
Six more insurtech start-ups to watch in 2019 and into 2020
In the latest in his series of Insurtechs to Watch, Post content director Jonathan Swift casts an eye over six more start-ups looking to make a splash in the UK insurance sector.
Swinton's Scott Kennedy on the rise of the connected home
Smart technologies are increasingly part of our daily lives, argues Scott Kennedy, managing director of Swinton, as EY’s latest digital home report reveals almost a quarter of UK households now own a voice-controlled device, while 9% have smart security…
Blog: Whiplash portal cannot proceed without government decisions
The deadline for the start of the new litigant in person portal is fast approaching. James Dalton, director of general insurance policy at the Association of British Insurers says there are doubts over whether the necessary decisions will be made in time.
This week: No hiding place
As we start the month of August, many of us are planning to jet off abroad for a well-deserved break. And for those who do, very few would dream of placing a false sickness claim in order to receive a pay-out that would inevitably land them in jail.
Blog: Government moves on cladding replacement expose insurers’ inaction
Since the Grenfell Tower tragedy just over two years ago, building owners have been removing and replacing unsafe aluminium composite material cladding from their high-rise housing stock across the UK. Joanna Grant, partner at Fenchurch Law, asks why…
Blog: What lies ahead for the future of skills in the insurance industry?
The London insurance market is facing a huge skills shortage as insurance firms struggle to compete for talent. While a huge number of baby boomers are retiring from the sector and taking those long-held skills with them, there is also a distinct lack of…
Blog: Home insurance - the rise of non-standard
The way we live continues to change. The nature of risk evolves. And so does the way we understand the UK home insurance market. Mark Eastham, CEO, Avantia argues non-standard is no longer exceptional – and that has significant implications both for…
Blog: Diversity in insurance - how far have we come?
The 2019 Gay Pride march brought central London’s streets to a colourful standstill recently, and it was a reminder how much progress we have made towards becoming a society at ease with diversity of all forms writes Sharon Bishop, CEO of Close Brothers…
Blog: Fires and cars - spontaneous combustion is 'use'
The legal definition of when a car is in use and how it affects an insurance claim has long been contentious. Alistair Kinley, director of policy and government affairs at BLM, takes a look at the latest ruling and its likely impact on the insurance…
Blog: Home history data may build a better picture for pricing
Pricing practices in the home insurance market are under scrutiny and according to Jay Borkakoti, director, home insurance, UK and Ireland, LexisNexis Risk Solutions insurers need to use claims history data to better their understanding of property risk.
Blog: Insurance marketing - bridging the generational gap
There is a much subscribed to myth in marketing that anyone over the age of 35 is a second-rate citizen – or at the very least not worthy of the attention paid to that holy grail consumer, the millennial. Robin Trust, CEO at the Kite Factory, explains…
Blog: Tackling gender inequality through the beautiful game
There are obvious parallels between gender inequality in insurance and in sports like football says Aaida Abu Jaber, head of diversity and inclusion at International General Insurance. That is why in June this year, IGI will take part in Equal Playing…
This week: Court's adjourned?
Arnold Schwarzenegger’s decapitated head kicked off its last outing on our television screens this week as the FCA counts down to the PPI deadline on 29 August. However, as one battle comes to an end, another may be just beginning.
Blog: Building regulations - how can stricter changes present opportunities for the wider insurance industry?
As stricter building regulations for new buildings are set to come in force, insurers could see lower property damage costs and pay outs. However, Simon Ford, chairman of the British Damage Management Association, asks if this could be a challenge to…
This week: Dual pricing and sexual harassment claims
For a while now the insurance industry has been under the spotlight for the sheer volume of sexual harassment allegations its faced. And after Post reported this week the suspension of a senior boss at Marsh sister company Guy Carpenter, following…