Artificial intelligence can spot dissatisfaction trends but only good complaint handling will help insurers get value out of those insights, explains Mark Parnaby, managing director of Cynergie, a Davies company.
What do Dele Alli, Ashley Young and the Singapore Swimming Association all have in common?
Take the GDPR quiz!
Following the news yesterday that Amanda Blanc is to leave Axa to join Zurich as its CEO for Europe, Middle East & Africa, Jonathan Swift looks back at her time at the French insurer and assesses her legacy
Silicosis could result in claims if employers don't manage risks correctly, explains Andy Miller, technical risk control manager at Allianz UK, wondering whether a tougher approach might be needed.
Jonathan Swift looks at whether RSA selling Oak Underwriting to Zurich is going to trigger a bolt-on bonanza - and if it really equates to Manchester United selling Carlos Tevez to Manchester City
Insurers need to make sure their rehabilitation providers comply with the General Data Protection Regulation. Anthony Eeles, chief digital and information officer at HCML, shares his checklist to reduce risks of a £20m fine.
Chris Cowan, managing director of Clusters, argues a targeted approach can help insurance companies stand out in a crowded market.
With less than one in three UK schools covered by cyber insurance, Faith Parish, education director at Ecclesiastical, explains how brokers can encourage take-up.
Gail Parker, brand, marketing and distribution director at RSA Personal Lines, shares her tips on employee engagement and customer satisfaction.
Cyber insurers can gain market share by differentiating their products. Benedict McKenna, vice-president and London operations claims manager at FM Global, explains how.
Possible mesothelioma treatment will require a new approach to asbestos claims, explains Ian Harvey, head of claims strategy at Pro Global.
The 'Beast from the East' has killed sheep, stopped milk collections and destroyed farm buildings. Graham Plaister, loss adjuster at Agrical, describes the tempest of claims blowing through the sector.
The technology that can radically change household insurance has nothing to do with smart home devices, argues Charlotte Halkett, managing director of insurance product at Buzzvault, who bets on video surveys.
Insurance can help mitigate the economic impact of poor mental health in the workplace, but policy design must adapt to meet the challenge, argues Michael Ryley, partner at Weightmans.
The 'Beast from the East' and storm Emma have caused a surge in escape of water claims, notes Clive Nicholls, UK and Ireland CEO of Crawford & Company, urging the insurance industry to unite to promote preventative measures.
As we mark International Women’s Day 2018, Angela Darling, group risk and compliance director at Complete Cover Group, feels the insurance industry has come a long way towards accepting women onto boards in the last 40 years.
Non-damage business interruption has long existed in the maritime sector and could come ashore for companies looking to protect themselves, especially from cyber risk, explains David Williams, underwriter at The Strike Club.
The news that Axa is to spend $15.3bn (£11.1bn) to acquire XL Group will certainly get the insurance boards around the world chattering.
“We have no doubt that we have missed some Fords and included some Tinchers. But who ends up a Ford and who ends up a Tincher is not pre-determined.”
The surprising departure of Brendan McCafferty as the CEO for intermediated and direct at Axa Insurance last month got me thinking.
Many opportunities are missed to make properties flood-resilient instead of just repairing them, write Dr Jessica Lamond and Dr Rotimi Joseph, respectively associate professor and visiting fellow at the University of the West of England Bristol. They…
Blog: Mystery deepens as founder and funder of peer-to-peer insurtech Hey Guevara deny knowledge of relaunch
You can never keep a good revolutionary down.
Insurers want to tackle the rising costs of escape of water claims but not enough are investigated to detect fraud or identify third-party liability, argues John Gow, operations manager and senior investigator, IFIC Forensics.