Blog: Frictionless payments - driving customer loyalty
Frictionless payment options have taken on new significance following the outbreak of Covid-19, but their significance runs much deeper. Nigel Phillips, commercial director of insurtech CDL, looks at the technology’s potential to redefine the relationship between insurance providers and consumers, and move beyond the traditional renewal cycle.
Concerns about the transmission of the coronavirus, added to the closure of shops, has contributed to a 50% reduction in the use of cash transactions almost overnight in the UK. Stepping into its
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