Motor - personal
How to support insurance customers in vulnerable circumstances
As the Financial Conduct Authority intends to check claims-handling response times, and whether insurers are doing enough to help customers in vulnerable circumstances, Winn Group chief information officer Clint Milnes explains what providers need to do to meet the watchdog’s expectations.
Direct Line CEO reveals plan to get business ‘back on track’
Direct Line Group’s CEO, Adam Winslow, has claimed the insurer has “strong foundations to build on”, adding the motor business had “turned the corner”.
Direct Line aims to cut costs by £100m following £189m loss
Direct Line CEO Adam Winslow has revealed plans to slash operating costs by £100m by the end of 2025 after the business made a £189.5m loss in 2023.
What pushed up the price of EV premiums
Andrew Little, head of marketing and sales at Redtail Telematics, explains what pushed up electric vehicle motor insurance premiums plus what it will take to make cover more affordable again.
Scale of motor insurance quote manipulation laid bare
Data analysis: As the cost-of-living crisis caused a growing number of people to feel the pinch over the last two years there has been at least a 20% uptick in quote manipulation, analysis of 360 million quotes has revealed.
Motor insurers should stop apologising for premiums
Editor’s View: Rather than toadying to MPs by promising to tackle premiums, Emma Ann Hughes argues providers should do a better job of explaining the value of car insurance.
Direct Line rejects second bid from Ageas
Direct Line has rejected a second takeover approach from Belgium’s Ageas, with a spokesperson for the provider known it's red telephone on wheels mascot claiming it's rival continues to “significantly undervalue” the business.
Four ways to boost motor insurer’s profits
Insurance Post gathered a group of personal lines experts to discuss what it will take to make motor insurance more profitable for providers and appreciated by policyholders.
Why Ageas buying Direct Line makes sense now
Having been talked about as a takeover target itself in recent years, content director Jonathan Swift observes Ageas’ move for Direct Line marks a change in fortunes for the Belgian insurance group and makes perfect sense in terms of fit and timing.
Big Interview: Rachel Lam, ombudsman director, FOS
Rachel Lam, ombudsman director for insurance at the Financial Ombudsman Service, speaks exclusively to Insurance Post’s Editor Emma Ann Hughes about her work with providers and the Financial Conduct Authority to address the sector’s shortcomings.
Admiral partners with Google Cloud for new products
Admiral has struck a deal with Google Cloud, which will see the technology giant host the provider’s policy management and billing platforms plus use generative artificial intelligence to produce new products and services.
How to pick car inspection tech that will drive insurance forward
Eliron Ekstein, co-founder and CEO of Ravin AI, shares the steps motor insurers should take to make sure the car inspection technology they pick today isn't obsolete tomorrow.
Ageas CEO eyes home growth in 2024
Ageas CEO Ant Middle reveals how the personal lines insurer will use real-time pricing technology to boost the provider's home book in 2024.
Ghost broker sentenced after targeting Sudanese motorists
A ghost broker who targeted Sudanese nationals living in the UK has been sentenced after LV’s fraud team spotted six motor insurance policies that he took out using false information.
FCA to clamp down on premium finance outliers in 2024
Briefing: The Financial Conduct Authority’s head of insurance Matt Brewis has labelled premium finance a “poor product”, and warned the regulator has “talked about it enough,” hinting at potential action surrounding the practice in the next 12 months.
ABI’s Clark spells out home truths on rising premiums
Trade Voice: Louise Clark, property adviser at the Association of British Insurers, says rising premiums need to be understood within the context of increasing price pressures on insurers.
Fake documents for £150K claim costs claimant £20K
A court has ruled a dishonest claimant, who faked documents used to submit a £150,000 personal injury claim to Allianz, must cover at least £20,000 of the insurer’s legal bill.
Satisfaction with insurers back to pre-pandemic levels
Data analysis: Customer satisfaction with insurance policies is back to July 2018 levels, research by the Chartered Insurance Institute has revealed.
Fully autonomous cars on the road by 2026, claims Transport Secretary
With the Automated Vehicle Bill currently making its way through parliament, Transport Secretary Mark Harper has said vehicles “that have full self-driving capabilities” could be rolled out as early as 2026.
Why protocol arrangements could reduce motor insurance premiums
Clint Milnes, chief information officer of Winn Group, insists by working with accident management companies insurers can reduce the cost of motor insurance.
Scope of Luton Airport damage revealed as salvage mission confirmed
Insurance Post can reveal that Copart has been appointed the lead salvage agent for the Luton Airport fire operations when demolition of the car park commences.