Motor - personal
Blog: Big data killed niches
Big data has removed the concept of niche insurance, writes Stuart MacIntyre, chief underwriting officer at First Central Group, explaining how policyholders will benefit in the long run.
Editor's comment: Only yourselves to blame
Over the past two-and-a-half years, I have written in this column no less than three articles urging insurers to act on the problem of dual pricing.
Analysis: The dual pricing super complaint
Citizens Advice has launched a super complaint targeting dual pricing to the Competition and Markets Authority. The complaint is the consumer champion’s first in seven years and shines a spotlight on five key areas: home insurance, mobile, broadband,…
Insurance Association of China to visit London as deregulation looms
Exclusive: Delegates from the Insurance Association of China will visit the UK on Friday, in the run up to regulatory shifts in the country.
Roundtable: How to offer a niche insurance user experience
Can a niche insurance user experience be scaled to drive revenue growth? Post, in association with EXL, gathered together a number of insurance industry experts to explain how
Brightside's Brendan McCafferty on the secret success sauce for personal brokers
Personal lines brokers need to juggle competing requirements to achieve success, writes Brightside CEO Brendan McCafferty, explaining how they can get their basics right.
Blog: Aspirational insurance – a new idea for the sector to consider
The current insurance model is 'failure' oriented - paying out on something negative happening. Should the industry reconsider this and reward 'success' instead, asks Geoff Knott, a director at Ninety Consulting
Ex-Ingenie CEO King reunites with Lineker to launch Munich Re-backed insurtech Ticker
Former Ingenie founder and CEO Richard King has teamed up with Munich Re Digital Partners to launch a new telematics motor provider Ticker in the new year.
UK insurers in talks to tackle mobile use while driving
Several UK insurers are in discussions over the possible adoption of a device that blocks the physical use of a phone by the driver in a moving vehicle.
Axa's David Williams on why insurers need to drive autonomous car initiatives
Motor insurers must play an active part in the schemes that develop and test autonomous vehicles, despite the many issues that need to be ironed out, writes David Williams, technical director at Axa.
Blog: How use of the supply chain can help meet high customer expectations – and manage costs
Insurers should have confidence in their supply chain partners to help their business deliver a better customer experience. However, James Roberts, business development director, insurance at Europcar UK, argues many take a short term view believing the…
Analysis: Little online lies
Consumers might lie online to get cheaper quotes but insurers are using digital technology to detect potential fraud.
Analysis: How regulation could clip the wings of CMCs
In six months’ time, claims management companies will fall under the umbrella of the Financial Conduct Authority.
Interview: Geoff Carter and Trevor Webb, Sabre Insurance
A self proclaimed ‘little gem’, Sabre literally went public last year with a London Stock Exchange listing. Jonathan Swift caught up with the management team to get under the bonnet of the non-standard motor insurer
Analysis: Chatbots – Where is the love?
‘Chatbot’ has long-become an insurance industry buzzword, but penetration remains low and firms are still grappling with how to use early iterations of the technology. Elsewhere, some chatbot pilots have failed.
Top 100 UK insurers 2018: AM Best commentary: Under pressure
In 2017, the combined underwriting results of the largest 100 UK non-life insurers improved but remained in the red. How well did insurers perform under pressure from strong competition and unfavourable claims trends?
Rising Star: Fionn Cronin, Lexis Nexis Risk Solutions
While doing his masters in data science and analytics, Fionn Cronin's curiosity in modelling was sparked and he embarked on a career which has seen him become innovation lead and statistical modeller at Lexis Nexis Risk Solutions in a short time.
Swinton to be ‘repackaged’ under Ardonagh
Swinton will continue its trajectory toward becoming primarily a digital business, Ardonagh CEO David Ross said, but he refused to call time on the high street broking model.
Start-up motor MGA to target £20m premium in first year
Motor managing general agent Hedgehog aims to reach £20m in gross written premium in its first year of operations, following its launch in Q4.
Honcho delays launch until 2019
Honcho has become the first ‘reverse auction marketplace’ to gain Biba associate membership, but the firm alleges that software house delays have pushed its launch date back
Insurers warn of red tape burden from EU green cards
Insurers have warned of an extra layer of bureaucracy for drivers in the form of ‘green card’ permissions to drive in Europe, if a no deal Brexit occurs.
Supply chain focus: How ADAS is shifting the goalposts in motor repair
With positive claims experience being one of the most important aspects of policyholder retention, the impact of the supplier on their journey will come under increased scrutiny. And motor claims is no different writes Pete Marsden of National…
Zurich settles two claims from Westminster terror attacks
Exclusive: Two victims of the Westminster terror attacks have had compensation paid by Zurich, the insurer of the hire car.
RSA's Carolyn Mackenzie on the delicate balance struck by whiplash reforms
Carolyn Mackenzie, director of complex claims at RSA, argues that whiplash reforms are striking a delicate balance well.