Over the past two-and-a-half years, I have written in this column no less than three articles urging insurers to act on the problem of dual pricing.
Citizens Advice has launched a super complaint targeting dual pricing to the Competition and Markets Authority. The complaint is the consumer champion’s first in seven years and shines a spotlight on five key areas: home insurance, mobile, broadband,…
Exclusive: Delegates from the Insurance Association of China will visit the UK on Friday, in the run up to regulatory shifts in the country.
Can a niche insurance user experience be scaled to drive revenue growth? Post, in association with EXL, gathered together a number of insurance industry experts to explain how
Personal lines brokers need to juggle competing requirements to achieve success, writes Brightside CEO Brendan McCafferty, explaining how they can get their basics right.
The current insurance model is 'failure' oriented - paying out on something negative happening. Should the industry reconsider this and reward 'success' instead, asks Geoff Knott, a director at Ninety Consulting
Former Ingenie founder and CEO Richard King has teamed up with Munich Re Digital Partners to launch a new telematics motor provider Ticker in the new year.
Several UK insurers are in discussions over the possible adoption of a device that blocks the physical use of a phone by the driver in a moving vehicle.
Motor insurers must play an active part in the schemes that develop and test autonomous vehicles, despite the many issues that need to be ironed out, writes David Williams, technical director at Axa.
Insurers should have confidence in their supply chain partners to help their business deliver a better customer experience. However, James Roberts, business development director, insurance at Europcar UK, argues many take a short term view believing the…
Consumers might lie online to get cheaper quotes but insurers are using digital technology to detect potential fraud.
In six months’ time, claims management companies will fall under the umbrella of the Financial Conduct Authority.
A self proclaimed ‘little gem’, Sabre literally went public last year with a London Stock Exchange listing. Jonathan Swift caught up with the management team to get under the bonnet of the non-standard motor insurer
‘Chatbot’ has long-become an insurance industry buzzword, but penetration remains low and firms are still grappling with how to use early iterations of the technology. Elsewhere, some chatbot pilots have failed.
In 2017, the combined underwriting results of the largest 100 UK non-life insurers improved but remained in the red. How well did insurers perform under pressure from strong competition and unfavourable claims trends?
While doing his masters in data science and analytics, Fionn Cronin's curiosity in modelling was sparked and he embarked on a career which has seen him become innovation lead and statistical modeller at Lexis Nexis Risk Solutions in a short time.
Swinton will continue its trajectory toward becoming primarily a digital business, Ardonagh CEO David Ross said, but he refused to call time on the high street broking model.
Motor managing general agent Hedgehog aims to reach £20m in gross written premium in its first year of operations, following its launch in Q4.
Honcho has become the first ‘reverse auction marketplace’ to gain Biba associate membership, but the firm alleges that software house delays have pushed its launch date back
Insurers have warned of an extra layer of bureaucracy for drivers in the form of ‘green card’ permissions to drive in Europe, if a no deal Brexit occurs.
With positive claims experience being one of the most important aspects of policyholder retention, the impact of the supplier on their journey will come under increased scrutiny. And motor claims is no different writes Pete Marsden of National…
Exclusive: Two victims of the Westminster terror attacks have had compensation paid by Zurich, the insurer of the hire car.
Carolyn Mackenzie, director of complex claims at RSA, argues that whiplash reforms are striking a delicate balance well.
Getting a nasty surprise when the bill arrives is a feeling many of us have experienced. Some insured losses are no different.