Digital Bar Quarterly: Insurers need to seize digitalisation opportunities in claims

Digital transformation is good for the claims function, argues Patrick Hayward, an insurance consultant at Altus. Not least for augmenting claims-handling decisions to reduce the level of manual, repetitive tasks involved in managing a caseload.

Patrick Hayward, Altus

While it might sound like a generalisation across a highly varied part of the insurance industry, claims is at a real inflection point.

For

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