FCA urges insurers to consider what ‘fair’ means

Car crash

The Financial Conduct Authority has reminded insurers to reflect on what “fair” means going forward, after Direct Line was slammed for underpaying customers.

Speaking at the Managing General Agents’ Association’s conference today (6 July), Matt Brewis, the FCA’s director of insurance, addressed what “fair” settlements should be in the industry.

Brewis

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