Interview: James Dalton, MIB

James Dalton

In his first interview since joining the Motor Insurers’ Bureau as chief services officer, and two years after the introduction of the Official Injury Claims portal, James Dalton chats to Pamela Kokoszka about how he is taking on the challenge to remove uninsured drivers from UK roads, and why while it's not “perfect”, the portal is functioning “fundamentally well”.

Dalton took on the role of chief services officer at MIB back in December, along with Kjirste Coltham as chief information officer, and Chris Makomereh as chief risk officer as part of the

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