Fraud
Insurance perils of driving home for Christmas
As motorists get ready to celebrate Christmas, Emma Ann Hughes examines the road risks of the festive period, explores accident-prevention strategies, and checks whether insurers’ claims teams are as prepared for seasonal challenges as Santa’s elves are to deliver presents.
Government admits motor taskforce suggestions ‘unlikely to reduce premiums’
The findings of the government’s Motor Insurance Taskforce have been published today (10 December), outlining its suggestions on how to bring motor premiums down.
Ifed targets gadget fraud ahead of Black Friday
The Insurance Fraud Enforcement Department, part of the City of London Police, has carried out a week-long operation targeting individuals suspected of making false claims on insurance policies for their gadgets.
Insurance in step with AI
At a recent webinar hosted by Insurance Post in association with Hyland, insurers explored how agentic AI could reshape underwriting, claims and fraud – and the challenges of keeping humans in the loop.
Why Which? submitted an insurance super-complaint
Rocio Concha, director of policy and advocacy at Which?, explains why the consumer watchdog launched an insurance super-complaint in response to persistent failures in claims handling and inadequate regulatory action and argues the system meant to…
Insurance broker jailed after pocketing customer payments
An insurance broker who diverted payments totalling more than £133,000 into his own personal bank account has been sentenced to more than five years in prison.
Spotlight: Reinforce customer integrity by stopping fraud earlier in the sales process
Insurance providers risk leaving their digital channels exposed to organised fraud. Strengthening fraud defences at the point of sale can protect the customer ecosystem, reduce operational costs and create competitive advantage, argues Paul Brockway,…
Spotlight: From siloed fraud teams to shared intelligence
Combating fraud in today’s environment demands both cutting-edge technology and a collaborative approach to stay one step ahead of increasingly sophisticated criminals. Underwriting, claims and fraud-prevention teams need to work ever more closely…
Four in five Brits expect bank fraud and cyber-attacks to become a bigger issue by 2030
UK consumers are the likeliest to believe that fraud will become a bigger issue for insurers in the next five years compared to other European consumers. This content highlights the new findings from CRIF including sharp generational divides around…
Spotlight: Shifting fraud detection to the point of application
Financial pressures and new technology are boosting fraudulent activity to ever-higher levels. This spotlight highlights why application and identity fraud have become the fastest-growing and most challenging threats to detect, and how insurers can…
Spotlight: From siloed fraud teams to shared intelligence
Combating fraud in today’s environment demands both cutting-edge technology and a collaborative approach to stay one step ahead of increasingly sophisticated criminals. This spotlight sheds light on how underwriting, claims and fraud-prevention teams can…
Spotlight: Reinforce customer integrity by stopping fraud earlier in the sales process
Close to 90% of UK car insurance shoppers source quotes through comparison websites and organised fraudsters have taken notice. This article highlights how motor insurers can strengthen fraud defences earlier in the customer journey in order to fortify…
Giving AI arms and legs to move insurance forward
At a recent webinar hosted by Insurance Post in association with Hyland, insurers explored how agentic AI could reshape underwriting, claims and fraud – and the challenges of keeping humans in the loop. This article explores several key themes that…
Claims fraud interceptions continue to top £1bn
£1.16bn worth of fraudulent general insurance claims were identified in 2024, according to the Association of British Insurers’ latest data.
Axa CIO reveals ROI on AI
Artificial intelligence has resulted in a significant uptick in the number of customers Axa retains, according to the insurer’s chief information officer Natasha Davydova.
Spotlight: Insurance fraud 2025
Based on the results of the 2025 Fraud survey, this year’s Fraud Spotlight series explores how insurers are shifting fraud prevention earlier in the customer journey, breaking down silos between underwriting and claims, and collaborating across sectors…
Motor insurers can’t tackle professional enablers of fraud alone
View from the Top: Clare Lunn, group head of fraud at Markerstudy, argues the industry needs the help of regulators and law enforcement to clamp down on professional enablers of fraud.
One man’s story shows how broken car insurance is
Sir Leigh Lewis, a founding member of the Fair4All Finance board, argues that behind every algorithm is a human story and that with will and compassion, the industry can stop punishing people for their circumstances.
PWC’s launch; Bentley’s insurance product; Howden’s group CFO
Friday Round-Up: Insurance Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Redefining loss adjusters role in fraud prevention
Sarah Durkin, head of counter fraud at Woodgate & Clark, explains why loss adjusting expertise should be leveraged much earlier than at claim to help prevent claims from happening in the first place.
‘Predator’ jailed after fraud bust involving pregnant woman
A man who manipulated women he met on dating sites – including one who was seven months pregnant – into taking part in staged car crashes has been sentenced to 20 months in prison.