Fraud

Q&A: James Nicholson, Zurich

James Nicholson, chief claims officer of Zurich UK, shares how the provider plans to do more retail and mid-market business and how it uses artificial intelligence to handle claims.

Why open claims ecosystems are required

To deliver a claims service that customers can rely upon and insurers can be proud of, Chris Sawford, managing director at Verisk, argues collaboration between providers, technology partners, and solution providers is needed.

Broker Review of the Year 2023

Brokers reflect on overcoming tough market conditions in 2023 and share their hopes of seeing Justin Bieber at the Biba conference in 2024 “just for the pun of it”.

Claims and Legal Review of the Year 2023

Looking back at 2023, law firms and claims professionals reflect on how double digit inflation hit the sector and look forward to artificial intelligence speeding-up administration in 2024.

Insurtech Review of the Year 2023

2023 will be remembered as the year the insurtech funding bubble burst but looking ahead to 2024 players in this part of the market expect providers to realise it is easier to buy systems than build them.

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