Claims
Why insurance renewal conversations may now matter as much as claims
Even when claims and service are delivered as expected, customers are now much more critical of the value they’re getting and whether products genuinely meet their needs. This article explores why the routine policy renewal conversation is becoming a decisive moment in shaping customer loyalty.
Diary of an Insurer: Davies’s John Salt
John Salt, group chief product officer at Davies, is steering artificial intelligence governance and consolidating claims systems while still finding time for family curry nights.
Last lockdown claims ends a defining era for insurance
View from the Top: Karl Helgesen, COO at Intact Insurance, reflects on the lasting impact of Covid-19 on the insurance sector, as the limitation period for for lockdown claims comes to an end.
Intelligence behind the fraud patterns that matter
Synectics Solutions’ new Signals report uncovers the critical fraud patterns impacting insurers. Based on insights from National SIRA and the counter-fraud community, this report reveals where hidden exposure is building, how fraud moves across the…
The fate of insurers’ in-house law firms
David Worsfold examines why insurers originally embraced the in-house legal model, what commercial and regulatory challenges emerged, and why many have since retreated from it.
60 Seconds With… David Homer, QuestGates
David Homer, head of major and complex loss at QuestGates, talks resilience, racing rigs and why freshly ground coffee is non-negotiable.
Turning breed & age risk data into smarter pet insurance decisions
In a fast‑growing UK pet insurance market, understanding which pets drive the highest costs and why is no longer optional. This blog sheds light on which dog breeds drive the highest claims costs, the top five breeds by medical condition and why young…
Home insurance market shrinks as product strategies evolve
Although home insurance provider numbers have declined significantly since 2016, Angela Pilley, insight consultant for general insurance at Defaqto, reveals insurers are maintaining consumer choice through expanded product options.
How to effectively estimate commercial rebuild costs
This eBook explores the importance of accurate rebuild cost estimation, analyses the factors driving underinsurance across the UK, and provides recommendations for insurers to best equip themselves with the tools and insights to close the gap.
Why insurers are losing sleep over risk convergence
Risks from climate volatility, liability pressure and cyber exposure rarely happen in isolation. David Reynolds, head of risk engineering and surveys at RiskSTOP, explains why converging threats are becoming harder to manage.
Storm Goretti losses estimated at £417m
Perils has updated its industry loss estimate for Storm Goretti, also known as Elli, increasing its initial prediction from €467m (£407m) to €479m.
Environmental and pollution liability risks escalate in Iran conflict
Crawford & Company has warned attacks on commercial vessels around the strait of Hormuz are leading to an increase in environmental and pollution liability risks for the marine insurance sector.
UK insurance market Q1 2026 report
How is insurance customer sentiment shifting in 2026? Based on 39,801 verified customer insurance reviews, this report explores how customers currently feel about insurance providers, the themes shaping their feedback, and what insurers may need to…
Axa nabs DLG’s Milliner for new claims role
Axa Insurance UK has appointed Martin Milliner to the new role of chief claims transformation officer, following the merger of the provider's retail and commercial arms in the UK.
Roundtable: Smarter claims, faster recovery – optimising return-to-work journeys
How modern, AI-driven claims intelligence can transform return-to-work experiences that benefit claimants, employers and insurers alike.
Ex-Met officer admits role in crash-for-cash fraud
A former police officer who fled the UK before being extradited has pleaded guilty to his part in a scam where fraudulent personal injury claims were made after deliberate vehicle crashes.
How 3D inspection tech is transforming insurance
How advances in inspection technology, including the integration of drone imagery with ground-based Lidar scanning, are giving insurers unprecedented visibility of assets and buildings is examined by Rachel Gordon.
McLarens makes more changes at the top
A year after McLarens reshaped its senior team, the loss adjuster has made more changes to the top team as it aims for expansion and to “build on strong regional momentum.”
The future of insurance payment processing: AI, automation and beyond
Imagine a world where insurance payments are processed within minutes, fraud detection happens in real-time, and customers never face delays in claim payouts. This blog explores how emerging technologies are transforming insurance payment processing and…
IFB’s Jallow reveals new strategies to fight insurance fraud
Trade Voice: Ursula Jallow, director of the Insurance Fraud Bureau, warns fraud never stops evolving but by collaborating, sharing intelligence, and embracing smarter technology, the insurance industry can stay ahead.
British Insurance Awards 2026 shortlist revealed
The shortlist of the 2026 British Insurance Awards, which will take place at the Royal Albert Hall on 8 July, is announced today.