Claims
Q&A: Mark Rose and Luke Anyon, Tracker
Mark Rose, managing director, and Luke Anyon, sales director of Tracker, explain how their multi-layered technology and close collaboration with insurers and police are helping recover stolen vehicles at scale – and why wider adoption could significantly reduce claims costs.
How top-rated insurers manage reviews
In insurance, because decisions are emotional as well as financial, reputation is built on how insurers listen and learn from customer experiences. This article explores how top-rated insurers use customer reviews to understand and improve the…
Insurance industry’s most powerful leaders revealed
Insurance Post’s Power List cuts through the noise to reveal who really moved markets, shifted outcomes and shaped the UK general insurance sector over the last 12 months.
Steven Wallace, McLarens
Steven Wallace, managing director for EMEA at McLarens, is shaping the future of technical claims services for complex, commercial and specialty markets.
Donna Scully, Carpenters
Irish-born and proudly from Dublin, Donna Scully is joint owner and director of Carpenters Group, a provider of outsourced insurance and legal solutions.
Neil Gibson, Sedgwick
Neil Gibson’s career as a loss adjuster began back in 1989 and his sphere of influence expanded significantly at the start of this year when he became regional CEO for UK, Ireland, Middle East & Africa.
Paul Lofkin, Crawford
As president of Crawford & Company UK & Ireland, Paul Lofkin has built a reputation for delivering innovative solutions to emerging risks that can save insurers and policyholders money.
Dan Saulter, Davies
Dan Saulter, group CEO of Davies, has grown the business into a specialist professional services and technology powerhouse.
What it takes to be a Power List player in 2026
This year’s Insurance Post Power List ranking of the general insurance industry’s movers and shakers weights four core factors.
QBE targeting £2.5bn UK GWP by 2030
QBE is aiming to grow its UK business to £2.5bn gross written premium by 2030, according to QBE’s UK casualty director Adrian Browne.
Davies targets injury claims delays with AI upgrade
Davies has upgraded its personal injury claims management platform with new artificial intelligence capabilities designed to automate valuation processes and reduce handling times.
Fraudster jailed after cycle claim hits the brakes
A man has been sentenced to 10 months imprisonment after he exaggerated his injuries following a road traffic accident.
UK insurance market Q1 2026 report
How is insurance customer sentiment shifting in 2026? Based on 39,801 verified customer insurance reviews, this report explores how customers currently feel about insurance providers, the themes shaping their feedback, and what insurers may need to…
Intelligence behind the fraud patterns that matter
Synectics Solutions’ new Signals report uncovers the critical fraud patterns impacting insurers. Based on insights from National SIRA and the counter-fraud community, this report reveals where hidden exposure is building, how fraud moves across the…
Verisk to focus on joined-up thinking in new UK and Ireland unit
Joining claims and underwriting together under one brand will help Verisk provide insurers with better insight, according to Chris Sawford, managing director of Verisk General Insurance UK and Ireland.
Average home insurance payout in Q1 ‘highest on record’
The latest data from the Association of British Insurers shows home insurers paid out £846m in property claims across the first quarter of 2026.
Avantia scales AI ambition after record 2025 results
Avantia Group is stepping up its push towards an agentic artificial intelligence operating model after posting record 2025 results, Insurance Post can reveal.
FCA launches claims management market review
The Financial Conduct Authority is set to review the claims management market, following concerns that some CMCs and law firms are failing consumers.
Companies House breach tests fraud and insurance cover
Paul Wainwright, member of the fraud sector focus team at the Forum of Insurance Lawyers and partner at law firm Browne Jacobson, examines how a security flaw at Companies House could expose directors and insurers to complex, overlapping risks.
Managing blackout exposure in the freight sector
As power cuts become more frequent, Fiona Nicolson examines the significant operational, safety and liability risks this poses across the global freight and logistics sector.
How insurance can counter the rise in AI-enabled fraud
Trade Voice: Lauren France, member of the Forum of Insurance Lawyers and counter fraud director at DWF on how the industry can work to counter AI-enabled fraud.