Aviva has implemented a ‘three question’ process for customers claiming on their home insurance.
Getting a nasty surprise when the bill arrives is a feeling many of us have experienced. Some insured losses are no different.
The epidemic of holiday sickness claims might be over, but insurers have been warned claims management companies are already moving into new areas to make up for the shortfall in revenue.
Exclusive: 'Out-of-salary behaviour' and irregular work patterns have been identified as tell-tale factors for insurers to look out for in their efforts to identify potential theft of confidential data.
Roll back six years and I remember David Williams, on taking a new role as director of underwriting at Axa, calling for parity in remuneration between claims professionals and others.
Michael Lynch, head of partnerships for Minster Law, believes insurers can bring certainty to those they help.
Insurers consider the impact of the proposed U-turn on the Ogden rate
There has been a long history of conflict between insurers and claimant lawyers. Shirley Woolham, chief operating officer at Minster Law, urges mutual understanding and cooperation.
The future of insurance cover lies in intangible risks, a conference of claims professionals has heard.
The third Claims Club meet in 2017 focused on getting claims right through communication and customer service. Terry Renouf, consultant at BLM, explains.
I often find myself targeted by banner ads ranging from pizza takeaways, to – inexplicably - elderly toilet aids.
BLM's Terry Renouf sums up the last Claims Club meeting where tackling supply chain issues, talking about artificial intelligence and applying gig economy opportunities made the headlines.
Travel sickness claims have soared as legal firms push holidaymakers into making spurious claims, a Post event heard.
The first Claims Club 2017 focused very much on the changing face of insurance through the lens of a number of insurtech entrepreneurs.
In the first weeks of 2017 two stories have really caught the imagination of the insurance claims community.
The final Claims Club meeting of 2016 considered the virtual and surreal worlds facing the motorist today and the opportunities, risks and risk management issues of maturing telematics technology.
The Ministry of Justice has published a revised set of "qualifying criteria" which applies to MROs that are registered on the Medco system.
Artificial intelligence could be used to make the claims process more efficient as robots are said to be able to complete tasks quicker and without errors.
A new law aggregator could bring innovation to the insurance sector by allowing customers to shop around for legal services.
A new aggregator offering legal services - including public injury and road traffic accident options - is poised to launch next week with its boss boasting that Law Superstore could hail a new era of transparency in the sector.
Following the UK electorate’s vote to leave the European Union, there has been a lot of crystal ball gazing as to what it might mean for the insurance industry.
RSA group claims director Bill Paton was last night acclaimed as the achievement award winner at the Post Claims Awards.
Trying to connect storms Desmond, Eva & Frank to a Slovenian tractor accident and to motor damage claims between two UK insurers beginning with the letter ‘A' sounds more or less impossible.
Aviva claims head points to resistance from “two major players” as subrogation portal targets 70% take up by 2017
Aviva hopes to have two fifths of the UK motor insurance market signed up to use the subrogation portal it launched last year by the summer - and 60-70% by the end of the year.