Claims Club
Blog: How well did the industry really handle commercial customers during the winter floods?
With Flood Re finally launching today (4 April) after securing regulatory approval - in blockbuster movie style with moments to spare - attention will once again turn to the commercial policyholders who are, for now, excluded.
RAC reveals drop in convicted uninsured drivers, but warns IPT rise might reverse trend
There has been a 9% fall in the total number of convictions for driving without insurance among men holding full driving licences, according to a Freedom of Information request made by the RAC to the DVLA.
The Claims Awards 2016 shortlist is out today
The Claims Awards shortlist is out today.
Claims Club: SRA to conduct a thematic review following IFT’s call for tougher action on CMCs
The Solicitors Regulatory Authority will conduct a review into the issues and concerns raised by the Insurance Fraud Taskforce Report earlier in the year.
Claims Club: IFB will move to GWP levy in 2017 and broaden stakeholders to include aggregators and affiliates
The Insurance Fraud Bureau will move to a gross written premium levy from 2017 after undertaking a 2015 consultation of five key principles including its funding model.
Claims Club: Late payment legislation to add ‘new pressure’ to difficult fraud cases
Insurers have been urged to prepare a late payment strategy now, after an insurance barrister warned the late payment clause, due to be introduced with the Enterprise Bill, will add additional pressures in suspected fraud cases.
Blog: Managing risk in bricks and water
Driven by global events and new economic dynamics, the risks of property damage claims are rising dramatically.
Claims Club Awards: Catching up with the rising stars
Post caught up with a quartet of previous winners of the Rising Star at the Claims Awards to see what winning the trophy meant to them, how their careers have progressed since, how they think claims is viewed by the wider insurance fraternity and what…
Claims Club blog: Can the SRA grow enough teeth to put fear in 'dodgy' law firms
The word “landmark” seems to be an over-used one when it comes to legal judgements.
Q&A video: implications of the Vnuk case on UK motor market
Following the European Court of Justice ruling in the UK government will very soon have to change the rules about what risks are covered by compulsory motor insurance law.
Claims Club: Mediators told to emphasise service to claims professionals
Mediation practitioners must shoulder some of the blame as to why insurance claims managers have not made greater use of their services, according to Expedite Resolution director and mediator Phil Hesketh.
Claims Club: Mobile phone payments key to improving satisfaction scores
Insurers need to wake up to the growing trend of customers using their mobile phones as a “unique” ID, which could help speed up claims payments and improve satisfaction scores.
Claims Club: Ex-Lloyd's CEO Ward urges wider tech focus
Insurers are too interested in “hygiene” factors at the expense of how technology might impact their business.
Claims Club Asia: Cyber risks on the agenda
At the final Claims Club Asia of 2015 in Hong Kong, an audience of claims professionals heard from experts on cyber risks.
Claims Club Asia Q+A: Chay Wilkinson
Post interviews Chay Wilkinson, Markel's first head of claims for the Asia-Pacific region.
Penny Black's Insurance Week - 10 September 2015
With the Rugby World Cup soon upon us, egg chasing was very much at the top of the discussion during the breaks at the recent Claims Club meeting.
Claims Club: FCA considering 'best practice' plea from insurers on SME cases
A senior regulator has conceded that in order for the Financial Conduct Authority to differentiate itself from its predecessor it might need to listen to insurance companies' pleas to issue ‘best advice’ on dealing with SME claims.