Claims Club
Third-party fraud outside review scope
Law commissioner David Hertzell conceded the current ability for fraudulent third parties to only lose the dishonest part of their claim — rather than having to forfeit the whole — is "quite generous", but stressed this issue lies outside the scope of…
Mediation myth debunked by settlement successes
New figures prove that personal injury cases — often cited as the exception to the rule — can be successfully mediated. Statistics from specialist not-for-profit organisation Trust Mediation reveal that, out of 33 PI cases handled between January and…
New members strengthen advisory council
The prospect of problematic personal injury cases being resolved by mediation has been bolstered by the backing of two industry heavyweights. Representatives from insurer Aviva and personal injury solicitors Thompsons are among the latest to join Trust…
Government set to give go-ahead to draft law reform bill
The government appears to have given the 'green light' to the draft bill on consumer insurance law reform, according to law commissioner David Hertzell. This could take effect as early as next year, he said, which is "two years ahead of when we would…
Industry called on to agree fraud benchmark
Assessing fraud exposure against competitors is the benchmarking 'holy grail' for insurers but, as yet, no common means for comparison has been found.
Staff productivity benchmarking needs close examination
External benchmarking of staff productivity can help claims managers persuade chief executives to recruit more staff — as well as resist calls for staff cuts.
Groupama unveils senior claims team
Groupama Insurances has confirmed the line up for its new claims management team, reporting to claims director Phil Bird.
Credit hire: Stuck on you
After Axa spurned the Association of British Insurers' general terms of agreement, many thought other motor insurers would follow suit. Rachel Gordon examines why a mass exodus has not occurred.
Personal injury - unsolicited SMS: Text pests
With a rise in unsolicited text messages encouraging recipients to make personal injury claims, Daniel Dunkley looks into what the industry can do to tackle this undesirable correspondence.
Rising Star shortlist announced
The shortlist for the Post Claims Club Rising Star Awards 2010 has now been announced.
Industry rails against SMS claims farming
Insurers have reacted angrily to the growing number of unsolicited claims farming text messages being sent by claims management firms.
New IFB director seeks new income streams
Generating more income for the Insurance Fraud Bureau will become the top priority of newly appointed director Glen Marr, according to IFB chairman David Neave.
Claims Club News: RTA portal needs revamp
The road traffic accident portal, which went live last week, will need to be refreshed as early as the summer according to Fraser Fundell, chief executive of IDSL, the firm commissioned to manage the technology.
Claims Club News: Beware the apps backlash warns Williams
Any insurer considering introducing a claims app should be ready for a backlash warned David Williams, Axa's managing director of claims.
Editor's comment: Stop the text pests
Over the last fortnight it would appear that several people in the market, including myself, have been sent the same text message.
Claims Cub News: Apil president warns of pre-emptive Jackson adoption
Lord Justice Jackson's report was described as a "magnum opus" which will "set the agenda for the personal injury world over the next 18 months as we pass from consultation to what is termed the implementation stage".
Claims - Controlling Costs: See things differently
Identifying claims leakage is essential for insurers seeking to control costs. Sam Barrett investigates whether new analytics and data visualisation hold the key.
Motor Claims 2010: All change for motor
The UK motor claims sector is going through a period of rapid change, with the impending introduction of the Ministry of Justice reforms very high on the industry's agenda.
Claims Club: Street deals not backed by members
A small proportion of Claims Club members agreed that assigning individual loss adjusters to deal with all flood-damaged property in a particular street is a good idea — but when asked whether this is achievable in practice, the answer was a resounding…
Claims Club: IDSL issues stark warning over RTA claims process
Claimant lawyers flouting the new process for low value road traffic injury claims will be reprimanded and their details passed to the Ministry of Justice.
Claims Club: ABI surge event plans prioritised for 2010
Hypothesis testing is the best way to devise a collaborative industry surge plan, following events such as widespread flooding, insisted Tim Humphreys, policy adviser for risk management and emergency preparedness at the Association of British Insurers.
Claims Club: Advisory Board 2010
Chair: Ant Gould, group editor-in-chief, Incisive Media
Claims Club: Bell - data must be harnessed
Third generation analytics tools and data visualisation in particular could help insurers better understand their exposure to claims leakage. That was the key message of Steve Bell, advisory partner in Ernst & Young's financial services business, whose…
Claims Club: Kinley - calculate the cost of Jackson to you
Alistair Kinley urged liability insurers to "run the numbers" on Lord Jackson's suite of proposals, designed to cut civil litigation costs, "to see if they work for you".