Claims Club

Claims Club: Street deals not backed by members

A small proportion of Claims Club members agreed that assigning individual loss adjusters to deal with all flood-damaged property in a particular street is a good idea — but when asked whether this is achievable in practice, the answer was a resounding…

Claims Club: ABI surge event plans prioritised for 2010

Hypothesis testing is the best way to devise a collaborative industry surge plan, following events such as widespread flooding, insisted Tim Humphreys, policy adviser for risk management and emergency preparedness at the Association of British Insurers.

Claims Club: Bell - data must be harnessed

Third generation analytics tools and data visualisation in particular could help insurers better understand their exposure to claims leakage. That was the key message of Steve Bell, advisory partner in Ernst & Young's financial services business, whose…

Time for change?

Phil Bird highlights the continued cultural and philosophical divide between many underwriting and claims teams, and argues that closer working can only benefit the industry as a whole.

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