Claims Club
The Claims Awards 2011
The Claims Club has been championing and supporting the UK general insurance claims sector since 2003 and as part of its ongoing mission it will be rewarding those that have made a difference in the last year at next year’s Claims Awards.
Allianz reaps benefits of MoJ's electronic claims portal
Allianz has made significant savings in the five months since the Ministry of Justice's electronic portal for road traffic accident claims was set up.
Claims Event news: Too late to join Iphone app stampede claims Swiftcover
Insurers that have not already created an app for Iphones should look to build a mobile site instead.
Claims Event news: Icelandic volcano highlights industry's shortcomings on media handling
The insurance industry must take firmer steps to generate positive press around its handling of crises that generate high volumes of claims, according to a media consultant.
Claims Event news: Ever-changing tide of regulation could leave some firms exposed
"They say it is only when the tide goes out that you know who has been swimming without their trunks on", said Ant Gould, chairman of the Claims Club, as he welcomed more than 200 movers and shakers from the claims industry.
Claims Event news: Majority wants MoJ RTA portal limit extended to £25 000
Some 60% of delegates at the Claims Event said they would welcome a move to incorporate claims for up to £25 000 in the Ministry of Justice's low value road traffic accident portal.
Claims Event news: Premium increases not claims farming solution
Claims farming is a demonstration of "greed" and pricing is not the solution for insurers looking to tackle it.
Claims Event news: Airmic aligns itself with ABI to support Jackson review
The Association of Insurance and Risk Managers has emphasised it is "fully supportive" of Lord Justice Jackson's review of civil litigation costs.
Claims Event news: ABI's Starling claims judiciary is 'on-side' with Jackson review
Liability claims managers have every reason to feel "optimistic", according to the Association of British Insurers' director of general insurance and health Nick Starling.
Claims Event news: Lawyer suggests referral fees will survive coalition review
Referral fees are here to stay according to a prominent lawyer, who warned the insurance industry it is just going to have to 'deal with them'.
Third-party fraud outside review scope
Law commissioner David Hertzell conceded the current ability for fraudulent third parties to only lose the dishonest part of their claim — rather than having to forfeit the whole — is "quite generous", but stressed this issue lies outside the scope of…
Mediation myth debunked by settlement successes
New figures prove that personal injury cases — often cited as the exception to the rule — can be successfully mediated. Statistics from specialist not-for-profit organisation Trust Mediation reveal that, out of 33 PI cases handled between January and…
New members strengthen advisory council
The prospect of problematic personal injury cases being resolved by mediation has been bolstered by the backing of two industry heavyweights. Representatives from insurer Aviva and personal injury solicitors Thompsons are among the latest to join Trust…
Government set to give go-ahead to draft law reform bill
The government appears to have given the 'green light' to the draft bill on consumer insurance law reform, according to law commissioner David Hertzell. This could take effect as early as next year, he said, which is "two years ahead of when we would…
Industry called on to agree fraud benchmark
Assessing fraud exposure against competitors is the benchmarking 'holy grail' for insurers but, as yet, no common means for comparison has been found.
Staff productivity benchmarking needs close examination
External benchmarking of staff productivity can help claims managers persuade chief executives to recruit more staff — as well as resist calls for staff cuts.
Groupama unveils senior claims team
Groupama Insurances has confirmed the line up for its new claims management team, reporting to claims director Phil Bird.
Credit hire: Stuck on you
After Axa spurned the Association of British Insurers' general terms of agreement, many thought other motor insurers would follow suit. Rachel Gordon examines why a mass exodus has not occurred.
Personal injury - unsolicited SMS: Text pests
With a rise in unsolicited text messages encouraging recipients to make personal injury claims, Daniel Dunkley looks into what the industry can do to tackle this undesirable correspondence.
Rising Star shortlist announced
The shortlist for the Post Claims Club Rising Star Awards 2010 has now been announced.
Industry rails against SMS claims farming
Insurers have reacted angrily to the growing number of unsolicited claims farming text messages being sent by claims management firms.
New IFB director seeks new income streams
Generating more income for the Insurance Fraud Bureau will become the top priority of newly appointed director Glen Marr, according to IFB chairman David Neave.
Claims Club News: RTA portal needs revamp
The road traffic accident portal, which went live last week, will need to be refreshed as early as the summer according to Fraser Fundell, chief executive of IDSL, the firm commissioned to manage the technology.
Claims Club News: Beware the apps backlash warns Williams
Any insurer considering introducing a claims app should be ready for a backlash warned David Williams, Axa's managing director of claims.