Claims Club
Claims Club news: IFB: application fraud 'Achilles heel' warning
Application fraud is "potentially an Achilles heel" for the UK insurance industry.
Claims Club news: Ombudsman relying on third parties as caseload increases
The Financial Ombudsman Service is making increasing use of outsourcing as it battles to keep up with the volume of cases it has to deal with, especially in the payment protection sector.
Claims Club news: FOS links lack of speed to training
The Financial Ombudsman has admitted that more works needs to be done to speed up cases to conclusion, once adjudication has been challenged.
Claims Club news: ABI rules out centralised flood response body
The Association of British Insurers is poised to reject the concept of having a centralised response to surge events, which could have seen streets allocated a specific loss adjusting firm to moderate claims.
Axa hands Williams new role
Axa has confirmed that claims director David Williams is to move to the position of managing director, commercial claims.
Claims update - Professionalism: Providing peace of mind
The insurance industry sometimes forgets why people buy their products — to be guaranteed a service when they need it. David Bonehill goes back to basics.
Ant Gould to join the CII
Post group editor-in-chief Ant Gould will be joining the Chartered Insurance Institute as director of faculties effective from 21 March.
Law Society must tackle asbestos 'dabblers'
The Law Society needs to get a grip on claimant "dabblers" who are obstructing the speedy payment of mesothelioma claims and ramping up costs for insurers, according to Michelle Penn, partner at Berrymans Lace Mawer.
Claims Club news: Third parties need longer-term commitments
The ability to form long-term relationships with third-party providers is important when procuring claims services, Iain Sinclair, Aviva's supply chain manager, told delegates.
Claims Club news: Claimant community blamed for shelving of meso protocol
The insurer and defendant legal community has lost its battle to get a specific pre-action protocol introduced for mesothelioma claims — largely due to the self- interest of claimant solicitors and the unions.
Claims Club news: Insurers moving away from one-stop-shops
Claims procurement strategies have evolved beyond pure price and one-stop-shops.
Claims Club news: Under-25s are ill-informed
One in 20 drivers under the age of 25 does not know it is illegal to drive without insurance. That was one of the shock findings of a recent Which? survey shared by its insurance expert Dan Moore at the Claims Club last week.
The best and worst aspects of your claims career to date?
The best: "The constant challenges and problems we have to solve through managing risks."
Claims roundtable - Rising stars: Cream of the crop
Every year, Post's Claims Club identifies and rewards rising stars — who together represent the future of the claims profession. Ant Gould met up with some of this year's finalists to garner their views on the state of the claims nation.
The Claims Awards 2011
The Claims Club has been championing and supporting the UK general insurance claims sector since 2003 and as part of its ongoing mission it will be rewarding those that have made a difference in the last year at next year’s Claims Awards.
Allianz reaps benefits of MoJ's electronic claims portal
Allianz has made significant savings in the five months since the Ministry of Justice's electronic portal for road traffic accident claims was set up.
Claims Event news: Too late to join Iphone app stampede claims Swiftcover
Insurers that have not already created an app for Iphones should look to build a mobile site instead.
Claims Event news: Icelandic volcano highlights industry's shortcomings on media handling
The insurance industry must take firmer steps to generate positive press around its handling of crises that generate high volumes of claims, according to a media consultant.
Claims Event news: Ever-changing tide of regulation could leave some firms exposed
"They say it is only when the tide goes out that you know who has been swimming without their trunks on", said Ant Gould, chairman of the Claims Club, as he welcomed more than 200 movers and shakers from the claims industry.
Claims Event news: Majority wants MoJ RTA portal limit extended to £25 000
Some 60% of delegates at the Claims Event said they would welcome a move to incorporate claims for up to £25 000 in the Ministry of Justice's low value road traffic accident portal.
Claims Event news: Premium increases not claims farming solution
Claims farming is a demonstration of "greed" and pricing is not the solution for insurers looking to tackle it.
Claims Event news: Airmic aligns itself with ABI to support Jackson review
The Association of Insurance and Risk Managers has emphasised it is "fully supportive" of Lord Justice Jackson's review of civil litigation costs.
Claims Event news: ABI's Starling claims judiciary is 'on-side' with Jackson review
Liability claims managers have every reason to feel "optimistic", according to the Association of British Insurers' director of general insurance and health Nick Starling.
Claims Event news: Lawyer suggests referral fees will survive coalition review
Referral fees are here to stay according to a prominent lawyer, who warned the insurance industry it is just going to have to 'deal with them'.