Claims Club
Post Claims Awards - Ageas, AIG, Allianz, LV, Hiscox and RSA among the winners
LV and Ageas both won individual and team awards at last night's Post Claims Awards at the Grosvenor House Hotel.
Swiss Re warns of $44bn loss scenario from Chinese flood and storm surge
With its large economy and over half of its manufacturing centres exposed to flood risk, China represents a much bigger risk to insurers than Thailand, according to a new report from Swiss Re.
Claims Club Asia: 23 May agenda
Insurance Insight is delighted to announce the speakers and topics for the inaugural meeting of the Claims Club Asia in central Hong Kong on 23 May.
Claims Club Asia: Finding the perfect approach
Ahead of the inaugural meeting on 23 May in Hong Kong of the Claims Club Asia, Willis's Neil Thomas, one of the Claims Club Asia advisory board members reflects on a recent claims resolution.
Post magazine – 25 April 2013
The latest edition of Post magazine is now available to subscribers as a digital and interactive e-book.
Post Claims Club: Online experts blast insurers for poor social media performances
Insurers are “petrified” of engaging with their customers through social media, according to Jonathan Callcut, chief sales officer at cloud-based social commerce firm Reevo.
Post Claims Club: Claims forms need a rethink to obtain honest answers
Insurers’ claims forms encourage dishonest answers from policyholders, according to Consumer Intelligence chief executive Ian Hughes.
Davies and GAB Robins – a tale of two loss adjusters: The Claims Club monthly missive
It was somewhat inevitable that two claims firms inextricably linked by the tittle-tattle in the loss adjusting village should make important announcements that will shape their futures.
Insurance Insight launches Claims Club Asia
Post's sister title Insurance Insight has launched the Claims Club Asia to support claims professionals across Asia.
Claims Club: Firm leaders face battle to regain confidence of their staff
Insurance firms must tackle a decline in trust among customer-facing staff in senior management if they are to reap the rewards of consumer satisfaction.
Claims Club: Axa’s Williams calls for improvements for ‘undervalued’ claims teams
The tide could soon turn for claims professionals who are “underpaid and undervalued” compared to their underwriting peers, according to Axa commercial lines and personal intermediary underwriting managing director David Williams.
Claims Club: Senior NHS member blames claimant solicitors for hike in negligence cases
Heightened interest from claimant solicitors rather than a decline in standards is behind the significant rise in clinical negligence claims lodged against the National Health Service over the past three years.
Claims Awards 2013: Do not miss out, start your entry today
There is just under two weeks to go until the deadline for the 2013 Claims Awards (Friday 1 March), so do not waste any time if you want to be considered for these prestigious accolades.
Claims Club monthly missive: 75% of claims managers admit recruitment 'difficulties'
“I believe the children are our future. Teach them well and let them lead the way”
Dispatches insurance whistleblower Andrew Moody confirmed for Motor Claims 2013
The man who provided the evidence that sparked Monday night’s Dispatches: Secrets of Your Car Insurance has been confirmed as a speaker at the upcoming Post event, Motor Claims 2013.
Post Claims Club chair's monthly missive: whiplash, flooding and nappy changing
Apologies for my tardiness with regards the lack of a November blog, but I was otherwise engaged with the birth of my first child.
Post Claims Club chairman's monthly missive: Grease, avocets and penguins
Given the time of year, surge plans are at the forefront of claims professionals' minds. However, baby names have been at the top of my agenda.
Claims 2012: ABI brands Riot Damages Act "inadequate"
Last year's riots in England demonstrated the need for radical reform of the Riot Damages Act, according to Aidan Kerr, head of property insurance at the Association of British Insurers.
Claims Club monthly missive: Holy motors it's David Mairs
It has certainly been an interesting week at Post Towers, with the industry's finest rowing over customer services and an stimulating encounter with AMG founder David Mairs.
Claims Club 10th anniversary: A decade of debate
The Post Claims Club will mark its 10th anniversary next year, and the group's advisory board looks back on a decade of change.
Post Claims Club chair's monthly missive: Talk Sport PI ads and treehouses
Last week I enjoyed a pleasant staycation in East Sussex, sleeping in an eco-treehouse on a farm near Mayfield, visiting sights and restaurants recommended by local industry types.
Claims Awards 2012: Opening address - Claims Club chairman Jonathan Swift
Introducing the 2012 Claims Awards, Claims Club chairman Jonathan Swift made a point of reminding the attendees how quickly the sector moves, and yet how adaptable companies have been in the face of these challenges.
Axa, LV, Zurich, Broker Direct and QBE triumph at Post Claims Awards 2012
Mike Klaiber, Zurich UK claims disease manager, was the winner of the inaugural CII Claims Faculty achievement award last night at the Post Claims Awards.
Claims Club News: RSA looks to improve retention levels among ‘Generation Y’
RSA has increased investment in motor e-claims to improve retention levels among Generation Y customers.