Post Claims Club: Claims forms need a rethink to obtain honest answers
Insurers’ claims forms encourage dishonest answers from policyholders, according to Consumer Intelligence chief executive Ian Hughes.
Speaking at Post’s Claims Club at the London Stock Exchange, Hughes, pictured, called for a drastic change in the claims process. He said questions typically asked on claims forms lead people to
Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.
To access these options, along with all other subscription benefits, please contact info@postonline.co.uk or view our subscription options here: https://subscriptions.postonline.co.uk/subscribe
You are currently unable to print this content. Please contact info@postonline.co.uk to find out more.
You are currently unable to copy this content. Please contact info@postonline.co.uk to find out more.
Copyright Infopro Digital Limited. All rights reserved.
As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (point 2.4), printing is limited to a single copy.
If you would like to purchase additional rights please email info@postonline.co.uk
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (clause 2.4), an Authorised User may only make one copy of the materials for their own personal use. You must also comply with the restrictions in clause 2.5.
If you would like to purchase additional rights please email info@postonline.co.uk
More on Commercial
Beazley warns AI sends vulnerability disclosures soaring
Artificial intelligence is dramatically increasing the volume of newly disclosed cyber vulnerabilities, but the technology has yet to fundamentally change how ransomware attacks begin, according to Beazley threat data.
Fraudster fails to pull wool over Ifed’s eyes
City of London Police’s Insurance Fraud Enforcement Department is investigating suspected fraudulent insurance claims over the alleged theft of more than 650 sheep.
What next for Aviva and insurance’s greatest Dame?
Editor’s View: Emma Ann Hughes considers the remarkable turnaround of Aviva under Dame Amanda Blanc and asks what comes next for the insurer and its formidable group CEO.
Q&A: Nick Dinsdale, Peach
Nick Dinsdale, underwriting director at Peach, speaks to Insurance Post about the firm’s new hire, AI in underwriting and Peach’s growth plans.
Throwback Thursday: Royal retreats from Moscow
Insurance Post’s Throwback Thursday steps back in time to October 1991 to remind you what was going on this week in insurance history when Royal International was reconsidering its plans for a Moscow-based insurance company.
CFC report highlights gap in cyber awareness and understanding
Research from CFC has found that while SMEs are aware of the threat of cyber-attacks, most misunderstand the threats they face and the protection cyber insurance provides.
How AI is redefining the art and science of underwriting
As artificial intelligence adoption expands across underwriting, Marcel Le Gouais examines how a more complete picture is emerging of where automation ends and human judgement remains.
Big Interview: Simon Hunt, HDI
Simon Hunt, CEO of HDI UK and Ireland, reveals how he is looking to grow the corporate and specialty lines insurer by launching a new Lloyd’s syndicate and expanding in areas including energy, cyber and healthcare.