Claims Club
Claims Club Summit 2016: Artificial intelligence could bring increased accuracy
Artificial intelligence could be used to make the claims process more efficient as robots are said to be able to complete tasks quicker and without errors.
Law Superstore could spark 'competitive tension' between law firms
A new law aggregator could bring innovation to the insurance sector by allowing customers to shop around for legal services.
Law Superstore CEO Matthew Briggs hails legal aggregator as transparency game changer
A new aggregator offering legal services - including public injury and road traffic accident options - is poised to launch next week with its boss boasting that Law Superstore could hail a new era of transparency in the sector.
Blog: So what will Brexit mean for insurance claims staff?
Following the UK electorate’s vote to leave the European Union, there has been a lot of crystal ball gazing as to what it might mean for the insurance industry.
Post Claims Awards: AIG, Allianz, Aviva, LV and RSA's Paton among the winners
RSA group claims director Bill Paton was last night acclaimed as the achievement award winner at the Post Claims Awards.
Blog: Customer service lessons from Desmond & Eva
Trying to connect storms Desmond, Eva & Frank to a Slovenian tractor accident and to motor damage claims between two UK insurers beginning with the letter ‘A' sounds more or less impossible.
Aviva claims head points to resistance from “two major players” as subrogation portal targets 70% take up by 2017
Aviva hopes to have two fifths of the UK motor insurance market signed up to use the subrogation portal it launched last year by the summer - and 60-70% by the end of the year.
UK insurers given hope over European Commission compromise for “unenforceable” Vnuk ruling
A senior executive from the Motor Insurers’ Bureau has offered the UK insurance market hope that the European Commission will review its response to the Vnuk ruling as it comes to understand the level of unintended consequences the decision might have…
FCA SME claims review “sharpened” focus, but was not a major factor in industry response during 2015/16 floods
The insurance industry’s response to the winter flood in terms of SME commercial claims would have been hailed a success, even without the Financial Conduct Authority’s 2015 thematic review into this area.
MIB recruits former West Midlands police head to liaise with the UK's forces
The Motor Insurers' Bureau has recruited a former West Midlands Police Inspector to liaise with the UK's 45 police forces.
Blog: How well did the industry really handle commercial customers during the winter floods?
With Flood Re finally launching today (4 April) after securing regulatory approval - in blockbuster movie style with moments to spare - attention will once again turn to the commercial policyholders who are, for now, excluded.
RAC reveals drop in convicted uninsured drivers, but warns IPT rise might reverse trend
There has been a 9% fall in the total number of convictions for driving without insurance among men holding full driving licences, according to a Freedom of Information request made by the RAC to the DVLA.
The Claims Awards 2016 shortlist is out today
The Claims Awards shortlist is out today.
Claims Club: SRA to conduct a thematic review following IFT’s call for tougher action on CMCs
The Solicitors Regulatory Authority will conduct a review into the issues and concerns raised by the Insurance Fraud Taskforce Report earlier in the year.
Claims Club: IFB will move to GWP levy in 2017 and broaden stakeholders to include aggregators and affiliates
The Insurance Fraud Bureau will move to a gross written premium levy from 2017 after undertaking a 2015 consultation of five key principles including its funding model.
Claims Club: Late payment legislation to add ‘new pressure’ to difficult fraud cases
Insurers have been urged to prepare a late payment strategy now, after an insurance barrister warned the late payment clause, due to be introduced with the Enterprise Bill, will add additional pressures in suspected fraud cases.
Blog: Managing risk in bricks and water
Driven by global events and new economic dynamics, the risks of property damage claims are rising dramatically.
Claims Club Awards: Catching up with the rising stars
Post caught up with a quartet of previous winners of the Rising Star at the Claims Awards to see what winning the trophy meant to them, how their careers have progressed since, how they think claims is viewed by the wider insurance fraternity and what…
Claims Club blog: Can the SRA grow enough teeth to put fear in 'dodgy' law firms
The word “landmark” seems to be an over-used one when it comes to legal judgements.
