Sign up to watch Ageas, Esure and Zurich discuss AI in claims automation
There has been a lot of talk about straight through processing when it comes to claims.
But for many it has been a dream rather than reality.
Whilst insurers have managed to automate parts of the claims process, completing the chain from first notice of loss (FNOL) to claim resolution has proved more difficult.
However, today things are changing and insurers are getting greater access to technology solutions that can analyse claims in real-time or near real-time, and using AI can recommend next steps, including identifying those claims that do need human intervention for straight through processing.
With this in mind Insurance Post in association with Shift Technology will be hosting a live interactive webinar at 11am on the 5 December where an expert panel will discuss the benefit of intelligent automation in claims, including the challenges it can address and benefits it could bring.
Among the questions we will seek to address are:
- How have insurers tried to incorporate automation offerings such as RPA into their claims processes to date, and what have been early wins for the sector?
- Where has claims automation tended to be used in terms of processes and business lines - and what has driven its utilization in these areas?
- How far could claims automation be used in terms of product and claim complexity; and what might be holding back its wider use across different areas?
- How do insurers marry human and AI to get the best results from intelligent automation?
Expert Panel:
Stephen Linklater, claims director, Ageas UK
Anton Ossip, chief claims officer, Esure
Helen Rogers, head of claims digital experience, Zurich
Eric Sibony, co-founder & chief product and science officer, Shift Technology
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