Automation
Climate activists disrupt S&P insurance conference
Climate change protesters disrupted S&P Global Ratings’ European Insurance Conference in London this afternoon (20 November), forcing multiple pauses to the programme.
Axa CIO reveals ROI on AI
Artificial intelligence has resulted in a significant uptick in the number of customers Axa retains, according to the insurer’s chief information officer Natasha Davydova.
Allianz to re-platform commercial products over next two years
Allianz Commercial is in the process of moving all its products over to a new platform, chief distribution officer Nick Hobbs has told Insurance Post.
Ex-Esure CEO warns of seismic shift from autonomous cars
David McMillan, former CEO of Esure, has warned that the rise of manufacturer-led insurance and self-driving technology could drastically shrink the UK’s £20bn personal motor market within a decade.
Insurers ‘shouldn’t have to wait’ to start automating
The take-up of AI and automation processes could be lessening insurers’ focus on complex digital transformation, according to Sasha Haco, CEO of Unitary.
Top 100 UK Insurers 2025: Allianz
Allianz is ranked tenth again in Insurance Post’s Top 100 UK Insurers list thanks to disciplined pricing, new partnerships, and digital transformation.
What will impact UK motor moving forward?
Given predictions of the UK motor insurance market going back into the red next year, experts have outlined the factors likely to impact performance and how the industry can mitigate those pressures.
How to fix the broker/insurer data gap
Poor data exchange between brokers and insurers is more than an operational nuisance - it’s a threat to trust, profit, and client outcomes, warns Zulf Raja, head of insurance at Dun & Bradstreet.
Winners of British Insurance Technology Awards 2025 revealed
The winners of the second British Insurance Technology Awards were unveiled last night (23 September) at a The Brewery in London.
Cyber insurers grapple with AI and automation risks
Insurers are rethinking how to underwrite cyber risks amid the rise of artificial intelligence and autonomous technologies, according to speakers at Insurance Post’s latest Underwriting Club debate.
Why Kafka-length insurance policies need to go
Editor’s View: Fresh from a summer break, Emma Ann Hughes returns to an inbox brimming with industry news and a stark reminder from Fairer Finance that, two years on from Consumer Duty, insurance documents remain as impenetrable as a Kafka novel.
Preventing burnout in customer-facing insurance roles
Rahul Kumar, vice president and general manager of financial services and insurance of software company Talkdesk, explains how artificial intelligence-powered tools can reduce burnout, ease workloads, and empower frontline insurance staff to better serve…
How to use AI in insurance responsibly and ethically
View from the Top: Paul Hollands, Axa UK’s chief data and analytics officer, gives an overview of the guardrails and guiding principles the insurer has put in place as it embraces artificial intelligence.
Q&A: Julian Schoemig, Diesta
Julian Schoemig, CEO and co-founder of Diesta, discusses the challenges with insurance premium payment processing and how he has set up the processing platform for insurers and brokers to fundamentally shift the current landscape.
How to fix the broker/insurer data gap
Zulf Raja, head of insurance at global data giant Dun & Bradstreet, examines why the data gap is felt most strongly between insurers and broker plus how both sides can solve this issue.
Warning signs re-emerge in motor after poor inflationary reaction
The personal motor insurance market may have returned to profit in 2024 but experts at WTW have warned that doesn’t mean pricing problems are solved.
How P&C carriers are outpacing life insurers on AI adoption
Property and casualty carriers are outpacing life insurance peers with artificial intelligence adoption, thanks to structural advantages that enable faster and more agile use of the technology.
Monzo’s new cover; Aviva boosts renewables; Laka raises £7.7m
Friday Round-Up: Insurance Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Spotlight: How agentic AI is redefining claims transformation
From complex documentation to final decisions, agentic AI is transforming how claims are handled. But instead of replacing people, it works alongside them, argues Grady Behrens at Shift Technology.
British Insurance Technology Awards 2025 shortlist revealed
Insurance Post can reveal the businesses and individuals who have been shortlisted for the 2025 British Insurance Technology Awards.
Zurich to deploy agentic AI property claims system
Zurich Group is set to take its agentic artificial intelligence application for property claims into production later this year.