Automation
Is AI the broker’s saviour or their nemesis?
As artificial intelligence moves closer to customers and advice, David Worsfold points out the industry faces its biggest existential question yet: where does the broker fit in?
ManyPets CEO aims to be top dog in UK pet insurance
After the firm announced profit for the second year in a row, and has turned its customer service around, ManyPets CEO Luisa Barile has outlined to Insurance Post its ambitions to be number one in the UK.
Big Interview: Mike Bottle, Arch Insurance UK
Mike Bottle, managing director of the Arch Insurance UK regional division, speaks to Insurance Post about his time in role so far, and why staying visible and relevant to brokers is top of the agenda.
Big Interview: Jeremy Hyams, Claims Consortium Group
Claims Consortium founder Jeremy Hyams talks about his unconventional route into insurance, why he has returned as CEO, and how technology is set to transform the way claims are managed.
Q&A: Rich Tomlinson, Thatcham Research
Rich Tomlinson, insurance sector director at Thatcham Research, talks to Insurance Post about his first month in the role and the ongoing technological changes which are shaping the motor insurance industry.
What claims professionals should focus on amid the AI hype
Trade Voice: John Bissell, executive director for the Chartered Institute of Loss Adjusters, breaks down where claims professionals should be focussing their attention amid the rise of artificial intelligence.
Sign up to watch Allianz and Cuvva discuss how voice channels are enabling fraud
Fraud in insurance is becoming increasingly organised, coordinated and difficult to detect, with bad actors operating seamlessly across channels and exploiting weaknesses at different stages of the policy lifecycle.
British Insurance Technology Awards 2026 shortlist revealed
Today we can reveal the shortlist for the 2026 British Insurance Technology Awards.
Duck Creek bets on AI and Lloyd’s to drive UK expansion
As Lloyd’s looks beyond Blueprint Two, Duck Creek is positioning itself to become a leading technology provider to the London Market, backed by new artificial intelligence capabilities and a push for market certification.
Q&A: Preferred’s Lee Sadowski
Having departed Crawford & Company in 2023, Lee Sadowski joined insurance property claims specialist Preferred – a company he had previously tried to buy – as chief strategy officer. Almost two years on he reflects on diversification and achieving zero…
Over a quarter of insurance buyers strongly against AI use
Just over a quarter of UK consumers are very resistant to artificial intelligence being used in the insurance sector, according to a new survey.
‘Categorically’ no plans for AI job cuts at Aviva
Aviva currently does not expect to reduce headcount in its commercial business as it scales its artificial intelligence operations, according to director of innovation Jason Chambers.
TimeTo: Reflect on the 2026 Biba Conference
Content Director’s View: This week a swathe of the UK general insurance sector decamped to Manchester for the annual British Insurance Brokers’ Association conference. Jonathan Swift reflects on some of the themes and talking points of the 2026 iteration.
FM targets broader scope of clients with new product
FM Insurance Company has launched its FM Essential product in the UK, targeting manufacturers looking to increase their risk resilience.
Davies targets injury claims delays with AI upgrade
Davies has upgraded its personal injury claims management platform with new artificial intelligence capabilities designed to automate valuation processes and reduce handling times.
Avantia scales AI ambition after record 2025 results
Avantia Group is stepping up its push towards an agentic artificial intelligence operating model after posting record 2025 results, Insurance Post can reveal.
Axa’s Keane on how motor insurance is evolving for a new era
Andy Keane, technical head of commercial motor at Axa Insurance UK, explains how providers are adapting to electric vehicles, digital innovation and regulatory change to deliver more sustainable and customer-focused outcomes.
PIB to cool down on M&A as it confirms AI job cuts
PIB Group is taking a more cautious approach to M&A after completing a record 31 deals in 2025, deputy CEO Ryan Brown has told Insurance Post.
Mastering complexity: the premium payment processing revolution in insurance
Program administrators, including brokers, MGAs and MGUs play a vital role in facilitating insurance products. This article highlights the challenges associated with managing insurance premium payments and how premium processing systems can be leveraged…
Roundtable: Smarter claims, faster recovery – optimising return-to-work journeys
How modern, AI-driven claims intelligence can transform return-to-work experiences that benefit claimants, employers and insurers alike.
The future of insurance payment processing: AI, automation and beyond
Imagine a world where insurance payments are processed within minutes, fraud detection happens in real-time, and customers never face delays in claim payouts. This blog explores how emerging technologies are transforming insurance payment processing and…