Automation
Big Interview: Matt Brewis, KPMG
In his first interview since leaving the Financial Conduct Authority, Matt Brewis reflects on his time at the regulator, his new role at KPMG, and discusses the major sticking points between regulation and industry.
How AI cut Miller’s KYC processing time by over 50%
From cutting KYC processing time by more than half to automating routine work, Clare Lebecq, group chief operating officer of Miller, reveals how her artificial intelligence strategy is delivering measurable business value.
Verisk’s Sawford argues explainable AI is insurance’s future
The next phase of artificial intelligence adoption in insurance will be defined by firms' ability to explain, validate and stand behind every AI-assisted decision, according to Chris Sawford, managing director of Verisk General Insurance UK & Ireland.
Build or buy? How AI is reshaping insurers’ tech decisions
Generative artificial intelligence may make it easier to build software, but Nigel Gardner, business development executive of Charles Taylor InsureTech, says insurers still need specialist expertise to manage regulatory complexity and deliver lasting…
Ageas CEO argues winning with AI means knowing when not to use it
As artificial intelligence becomes embedded across insurance, the strategic choice is no longer whether to adopt it, but where to design in human judgement, according to Ant Middle, CEO of Ageas UK.
Sedgwick’s Dryden on how AI can help vulnerable customers
Nicola Dryden, chief client officer of Sedgwick, shares how the most value from artificial intelligence comes when the technology is combined with the human touch, especially when it comes to complex claims.
AI in broking: why the debate must move on
For insurance brokers, Andy Lewis, head of people proposition at Hedron Network, says the artificial intelligence debate has shifted from whether to adopt the technology to how to embed it safely, practically and strategically so it delivers lasting…
Insurers must govern AI as aggressively as they adopt it
Hakob Astabatsyan, co-founder and CEO of Synthflow AI, explains how addressing artificial intelligence-driven fraud requires a tailored response that combines technology, process and culture.
Data standards are the saviour from AI adoption failure
Tim Ellis, managing director of Acord UK, argues only when paired with clearly defined data standards can artificial intelligence applications do what they do best for insurance.
Ecclesiastical’s CIO on AI and the evolution of specialist insurance
Graeme Howard, group chief information officer of Ecclesiastical Insurance, explains how artificial intelligence is enhancing specialist insurance underwriting with faster insight, better data and more informed decision-making.
Don’t hold your breath for an FCA rulebook on AI
The UK insurance sector is waiting for a Financial Conduct Authority rulebook on AI that is never coming, warns Loka Venkatramana, senior consultant at compliance consultancy Pathlight Associates.
KPMG urges caution as AI reshapes insurance claims
Artificial intelligence can transform claims handling, but Matthew Smith, insurance strategy and transformation lead at KPMG UK, says insurers must balance technical innovation with human judgement, governance and ethical oversight.
Diary of an Insurer: Waggel’s James Brown
James Brown, chief technology officer at pet insurer Waggel, explores how the business will use artificial intelligence, prepares for an endurance bike ride and celebrates getting the claims pipeline down to a record low.
Q&A: Chris Jolley and Jeff Mountford, WHO2 Global
WHO2 Global co-founders Chris Jolley, CEO, and Jeff Mountford, chief technology officer, reveal how the start-up’s Benchmarq360 uses data, artificial intelligence, and experience to improve the way insurers work.
Automatic claim payouts key to embedded insurance growth
Demand for embedded insurance is outpacing its availability, as three-quarters of almost 1,400 consumers polled revealed they would buy more protection if claims were paid automatically.
Big Interview: Anne Middleton, Convex UK
Anne Middleton, Convex’s UK CEO, talks to Insurance Post about continuity through a change of chair, why market share matters more than premium, and staying disciplined as the market softens.
Why AI must not become an excuse to stop hiring junior staff
Trade Voice: Stefan Daines, member of the Chartered Insurance Institute Broking Community Board and broking director at Daines Kapp, argues artificial intelligence's freed-up capacity should go towards training junior colleagues, not replacing them.
Voice channels: the hidden front door to fraud
Criminals are increasingly targeting telephony channels as a gateway to wider fraud activity. But how can insurers use this intelligence to stay one step ahead?
Is AI the broker’s saviour or their nemesis?
As artificial intelligence moves closer to customers and advice, David Worsfold points out the industry faces its biggest existential question yet: where does the broker fit in?
Why specialist expertise matters in a commoditised insurance market
View from the Top: Richard Coleman, UK general insurance managing director at Ecclesiastical Insurance, reflects on what should stay the same in insurance even as the market softens and artificial intelligence transforms how the industry operates.
BIA 2026 winner Q&A: QBE’s UK executive director Chris Wallace
QBE’s Chris Wallace explains what it means to be crowned General Insurer of the Year at the British Insurance Awards, sharing insights into claims transformation, developing solutions for emerging risks and the importance of keeping clients and brokers…