In a world where insurance processes are being automated, the industry needs to re-skill the next generation of workers, writes Brett Moffatt, managing director, Europe, Middle East and Africa, of Talent Intelligence.
A wide-ranging consultation has been launched into the legal reforms surrounding driverless cars.
As cars move towards automation, Jen Frost spoke to Graham Gibson, chairman of Thatcham Research and Allianz’s chief claims officer, and Matthew Avery, director of insurance research at Thatcham Research, about how the UK research centre is working with…
Direct Line now automates 70,000 transactions a week and anticipates hitting the two million milestone by the end of the week.
As cyber risk is climbing the concern ladder, Yogesh Virji, head of cyber - UK at Allianz Global Corporate & Specialty, explains how the materialisation of this threat can affect various lines of insurance.
Following the launch of its Automotive Innovation Centre in 2014, Allianz Partners has created three further 'innovation centres'.
Autonomy experts expect the advent of driverless cars to result in massive amounts of consolidation and change in the motor market, with mid-size personal lines players most at risk.
Claims has not received as much attention as many front-end processes when it comes to investment, even though it is the moment of truth on which long-term policyholder loyalty can be built
Exclusive: The drive towards autonomy is well underway, a report produced by RSA following its collaboration on the three-year Greenwich Gateway project shows.
Thatcham Research CEO Peter Shaw is stepping down from his role with immediate effect due to ill-health.
Verisk has acquired automated subrogation platform provider Validus IVC to offer its customers automated claims processing.
The insurance sector has called out Tesla for its “misleading” autopilot feature, with industry voices criticising the motor manufacture’s language as confusing for customers.
The impending presence of electric vehicles on UK roads is keeping underwriters awake at night, a conference has heard.
It is unlikely that all robots will require cover, Victor Fornasier and Kathryn Mycock, partner and associate at Hogan Lovells, examine the rationale for compulsory insurance.
Artificial intelligence can spot dissatisfaction trends but only good complaint handling will help insurers get value out of those insights, explains Mark Parnaby, managing director of Cynergie, a Davies company.
Claims adjusters need to embrace automation but it's their human touch that will win - or lose - customers, explains Steve Agutter, head of claims at AIG International.
The promised whiplash and discount rate reforms, as well as the UK’s exit from the European Union, are expected to shape the coming year for the industry. Insurers, brokers, loss adjusters and lawyers are wary of political uncertainties and the trends in…
The need to speed up laborious processes in order to meet customer demands has never been higher. Post gathered some insurers, brokers and tech specialists to discuss robotic process automation, which is on the verge of transforming the industry.
Artificial intelligence is taking over mundane legal functions but is not killing off lawyers, says Shirley Woolham, chief operating officer at Minster Law.
Insurers should lower premiums for Tesla cars owing to increased safety features built into the vehicles, analysts said.
Automated processes are feted to be the future of claims handling, but taking the process out of human hands is far from straightforward, as Ed Lewis, partner at Weightmans, explains.
The motor space is under intense pressure in terms of costs. With margins tight, how can insurers handle claims efficiently while delivering good customer service? New technology may provide part of the answer
The data revolution will lead to a shift in the very business model of insurance, warns Rob Cushen, digital leader at Virtusa.
Insurers have called for laws on driverless cars to be "as straightforward as possible".