Automation
Blog: Insurance needs to re-skill its workforce
In a world where insurance processes are being automated, the industry needs to re-skill the next generation of workers, writes Brett Moffatt, managing director, Europe, Middle East and Africa, of Talent Intelligence.
Legal consultation launched into driverless cars
A wide-ranging consultation has been launched into the legal reforms surrounding driverless cars.
Q&A: Matthew Avery and Graham Gibson, Thatcham
As cars move towards automation, Jen Frost spoke to Graham Gibson, chairman of Thatcham Research and Allianz’s chief claims officer, and Matthew Avery, director of insurance research at Thatcham Research, about how the UK research centre is working with…
Direct Line to automate its two millionth transaction on Friday
Direct Line now automates 70,000 transactions a week and anticipates hitting the two million milestone by the end of the week.
AGCS' Yogesh Virji on managing inevitable cyber risks
As cyber risk is climbing the concern ladder, Yogesh Virji, head of cyber - UK at Allianz Global Corporate & Specialty, explains how the materialisation of this threat can affect various lines of insurance.
Allianz Partners launches three new 'innovation centres'
Following the launch of its Automotive Innovation Centre in 2014, Allianz Partners has created three further 'innovation centres'.
Driverless experts: Autonomy to lead to ‘brutal’ insurer consolidation
Autonomy experts expect the advent of driverless cars to result in massive amounts of consolidation and change in the motor market, with mid-size personal lines players most at risk.
Roundtable: Future-proofing claims for the digital age
Claims has not received as much attention as many front-end processes when it comes to investment, even though it is the moment of truth on which long-term policyholder loyalty can be built
RSA: Driverless cars 'no longer space age fantasy'
Exclusive: The drive towards autonomy is well underway, a report produced by RSA following its collaboration on the three-year Greenwich Gateway project shows.
Thatcham CEO Shaw steps down due to ill-health
Thatcham Research CEO Peter Shaw is stepping down from his role with immediate effect due to ill-health.
Verisk acquires Validus IVC
Verisk has acquired automated subrogation platform provider Validus IVC to offer its customers automated claims processing.
Industry slams Tesla’s ‘misleading’ autopilot feature
The insurance sector has called out Tesla for its “misleading” autopilot feature, with industry voices criticising the motor manufacture’s language as confusing for customers.
Electric, not autonomous vehicles keeping underwriters up at night
The impending presence of electric vehicles on UK roads is keeping underwriters awake at night, a conference has heard.
Blog: I(nsured), robot
It is unlikely that all robots will require cover, Victor Fornasier and Kathryn Mycock, partner and associate at Hogan Lovells, examine the rationale for compulsory insurance.
Blog: Value your complaints
Artificial intelligence can spot dissatisfaction trends but only good complaint handling will help insurers get value out of those insights, explains Mark Parnaby, managing director of Cynergie, a Davies company.
AIG's Steve Agutter on combining robotic insight and human touch
Claims adjusters need to embrace automation but it's their human touch that will win - or lose - customers, explains Steve Agutter, head of claims at AIG International.
Preview of 2018: A sneak peek at the coming year
The promised whiplash and discount rate reforms, as well as the UK’s exit from the European Union, are expected to shape the coming year for the industry. Insurers, brokers, loss adjusters and lawyers are wary of political uncertainties and the trends in…
UI Path roundtable: How automation is changing insurance
The need to speed up laborious processes in order to meet customer demands has never been higher. Post gathered some insurers, brokers and tech specialists to discuss robotic process automation, which is on the verge of transforming the industry.
Minster's Shirley Woolham on why robots won't replace lawyers
Artificial intelligence is taking over mundane legal functions but is not killing off lawyers, says Shirley Woolham, chief operating officer at Minster Law.
Insurance firms 'should lower premiums for Tesla cars'
Insurers should lower premiums for Tesla cars owing to increased safety features built into the vehicles, analysts said.
Blog: Responsible robots?
Automated processes are feted to be the future of claims handling, but taking the process out of human hands is far from straightforward, as Ed Lewis, partner at Weightmans, explains.
Roundtable: How new technologies can speed up motor claims
The motor space is under intense pressure in terms of costs. With margins tight, how can insurers handle claims efficiently while delivering good customer service? New technology may provide part of the answer
Blog: The three ways data will change insurance
The data revolution will lead to a shift in the very business model of insurance, warns Rob Cushen, digital leader at Virtusa.
Industry calls for driverless cars bill to be 'straightforward'
Insurers have called for laws on driverless cars to be "as straightforward as possible".