Automation
Insurers issue motor claims inflation warning over new technology
Exclusive: The complexity of repairing semi-autonomous vehicles has seen claims inflation rise significantly in the past year, insurers have warned.
Blog: How ready is the motor insurance supply chain for the electric future?
Electric vehicle sales might be on the rise, but questions remain about how ready the insurance sector is for what has been described as “biggest technology advancement since the invention of the combustion engine”. Europcar Mobility Group UK’s James…
Industry is falling behind on digital transformation: research
Financials services lag behind other industry sectors when it comes to digital transformation, according to a recent report.
British Insurance Awards at 25: The judges reflect on the changing market
With the deadline for entering the British Insurance Awards getting ever closer, what better time to introduce the judges who will be casting an eye over these years submissions? Post canvasses them for their favourite memories of previous BIAs and their…
This week in Post: Couples and coupes
With Valentine’s Day yesterday, the Post team started the week by bracing ourselves for an inevitable slew of romance-related press releases. We weren’t disappointed.
RSA partners with insurtech on government-backed machine learning project
RSA is among the partner organisations working on a new government-funded two-year research programme into the application of machine learning and data analytics for risk modelling.
Trade Voice: Bila's Ozlem Gurses on motor passenger insurance
How do passengers 'use' motor vehicles? Ozlem Gurses, reader in insurance and commercial Law at King’s College London and British Insurance Law Association committee member, explains how the law sees this question when it comes to insurance.
Blog: Insurance needs to re-skill its workforce
In a world where insurance processes are being automated, the industry needs to re-skill the next generation of workers, writes Brett Moffatt, managing director, Europe, Middle East and Africa, of Talent Intelligence.
Legal consultation launched into driverless cars
A wide-ranging consultation has been launched into the legal reforms surrounding driverless cars.
Q&A: Matthew Avery and Graham Gibson, Thatcham
As cars move towards automation, Jen Frost spoke to Graham Gibson, chairman of Thatcham Research and Allianz’s chief claims officer, and Matthew Avery, director of insurance research at Thatcham Research, about how the UK research centre is working with…
Direct Line to automate its two millionth transaction on Friday
Direct Line now automates 70,000 transactions a week and anticipates hitting the two million milestone by the end of the week.
AGCS' Yogesh Virji on managing inevitable cyber risks
As cyber risk is climbing the concern ladder, Yogesh Virji, head of cyber - UK at Allianz Global Corporate & Specialty, explains how the materialisation of this threat can affect various lines of insurance.
Allianz Partners launches three new 'innovation centres'
Following the launch of its Automotive Innovation Centre in 2014, Allianz Partners has created three further 'innovation centres'.
Driverless experts: Autonomy to lead to ‘brutal’ insurer consolidation
Autonomy experts expect the advent of driverless cars to result in massive amounts of consolidation and change in the motor market, with mid-size personal lines players most at risk.
Roundtable: Future-proofing claims for the digital age
Claims has not received as much attention as many front-end processes when it comes to investment, even though it is the moment of truth on which long-term policyholder loyalty can be built
RSA: Driverless cars 'no longer space age fantasy'
Exclusive: The drive towards autonomy is well underway, a report produced by RSA following its collaboration on the three-year Greenwich Gateway project shows.
Thatcham CEO Shaw steps down due to ill-health
Thatcham Research CEO Peter Shaw is stepping down from his role with immediate effect due to ill-health.
Verisk acquires Validus IVC
Verisk has acquired automated subrogation platform provider Validus IVC to offer its customers automated claims processing.
Industry slams Tesla’s ‘misleading’ autopilot feature
The insurance sector has called out Tesla for its “misleading” autopilot feature, with industry voices criticising the motor manufacture’s language as confusing for customers.
Electric, not autonomous vehicles keeping underwriters up at night
The impending presence of electric vehicles on UK roads is keeping underwriters awake at night, a conference has heard.
Blog: I(nsured), robot
It is unlikely that all robots will require cover, Victor Fornasier and Kathryn Mycock, partner and associate at Hogan Lovells, examine the rationale for compulsory insurance.
Blog: Value your complaints
Artificial intelligence can spot dissatisfaction trends but only good complaint handling will help insurers get value out of those insights, explains Mark Parnaby, managing director of Cynergie, a Davies company.
AIG's Steve Agutter on combining robotic insight and human touch
Claims adjusters need to embrace automation but it's their human touch that will win - or lose - customers, explains Steve Agutter, head of claims at AIG International.
Preview of 2018: A sneak peek at the coming year
The promised whiplash and discount rate reforms, as well as the UK’s exit from the European Union, are expected to shape the coming year for the industry. Insurers, brokers, loss adjusters and lawyers are wary of political uncertainties and the trends in…