Exclusive: The complexity of repairing semi-autonomous vehicles has seen claims inflation rise significantly in the past year, insurers have warned.
Electric vehicle sales might be on the rise, but questions remain about how ready the insurance sector is for what has been described as “biggest technology advancement since the invention of the combustion engine”. Europcar Mobility Group UK’s James…
Financials services lag behind other industry sectors when it comes to digital transformation, according to a recent report.
With the deadline for entering the British Insurance Awards getting ever closer, what better time to introduce the judges who will be casting an eye over these years submissions? Post canvasses them for their favourite memories of previous BIAs and their…
With Valentine’s Day yesterday, the Post team started the week by bracing ourselves for an inevitable slew of romance-related press releases. We weren’t disappointed.
RSA is among the partner organisations working on a new government-funded two-year research programme into the application of machine learning and data analytics for risk modelling.
How do passengers 'use' motor vehicles? Ozlem Gurses, reader in insurance and commercial Law at King’s College London and British Insurance Law Association committee member, explains how the law sees this question when it comes to insurance.
In a world where insurance processes are being automated, the industry needs to re-skill the next generation of workers, writes Brett Moffatt, managing director, Europe, Middle East and Africa, of Talent Intelligence.
A wide-ranging consultation has been launched into the legal reforms surrounding driverless cars.
As cars move towards automation, Jen Frost spoke to Graham Gibson, chairman of Thatcham Research and Allianz’s chief claims officer, and Matthew Avery, director of insurance research at Thatcham Research, about how the UK research centre is working with…
Direct Line now automates 70,000 transactions a week and anticipates hitting the two million milestone by the end of the week.
As cyber risk is climbing the concern ladder, Yogesh Virji, head of cyber - UK at Allianz Global Corporate & Specialty, explains how the materialisation of this threat can affect various lines of insurance.
Following the launch of its Automotive Innovation Centre in 2014, Allianz Partners has created three further 'innovation centres'.
Autonomy experts expect the advent of driverless cars to result in massive amounts of consolidation and change in the motor market, with mid-size personal lines players most at risk.
Claims has not received as much attention as many front-end processes when it comes to investment, even though it is the moment of truth on which long-term policyholder loyalty can be built
Exclusive: The drive towards autonomy is well underway, a report produced by RSA following its collaboration on the three-year Greenwich Gateway project shows.
Thatcham Research CEO Peter Shaw is stepping down from his role with immediate effect due to ill-health.
Verisk has acquired automated subrogation platform provider Validus IVC to offer its customers automated claims processing.
The insurance sector has called out Tesla for its “misleading” autopilot feature, with industry voices criticising the motor manufacture’s language as confusing for customers.
The impending presence of electric vehicles on UK roads is keeping underwriters awake at night, a conference has heard.
It is unlikely that all robots will require cover, Victor Fornasier and Kathryn Mycock, partner and associate at Hogan Lovells, examine the rationale for compulsory insurance.
Artificial intelligence can spot dissatisfaction trends but only good complaint handling will help insurers get value out of those insights, explains Mark Parnaby, managing director of Cynergie, a Davies company.
Claims adjusters need to embrace automation but it's their human touch that will win - or lose - customers, explains Steve Agutter, head of claims at AIG International.
The promised whiplash and discount rate reforms, as well as the UK’s exit from the European Union, are expected to shape the coming year for the industry. Insurers, brokers, loss adjusters and lawyers are wary of political uncertainties and the trends in…