Automation

Q&A: Safa Saeed, Claims Apprentice 2023 winner

Safa Saeed, the claims adjuster at Zurich Insurance who was crowned the winner of Claims Apprentice 2023, and Claire Mulligan, partner and head of the UK liability defence group at Kennedys, share their experiences of the recent series.

Q&A: Thomas Hauschild, Omnius CEO

A self-confessed ‘claims nerd’, former chief product officer Thomas Hauschild took over as CEO of claims automation insurtech Omnius in February. He talks to Jonathan Swift about taming the legacy systems ‘animal’, and finding shortcuts to get the best…

Rise of the AI insurers

David Worsfold examines can how artificial intelligence can be used to reimagine the insurance experience for customers, transforming it from a transactional, reactive model to a proactive, more personalised one.

Why inefficiency is an insurer issue

Graham Gordon, product and strategy director for Property and Casualty at Sapiens, explains why intelligent workflows and process automation is key to insurer's getting ahead of the game.

Driverless vehicles and the future of motor insurance

Despite the predictions that early levels of automation will be available on UK roads as early as 2021, not much progress has been made so far. Insurance Post investigates the progress and what needs to be done to see driverless cars on the roads.

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