Automation
How to fix the broker/insurer data gap
Poor data exchange between brokers and insurers is more than an operational nuisance - it’s a threat to trust, profit, and client outcomes, warns Zulf Raja, head of insurance at Dun & Bradstreet.
Winners of British Insurance Technology Awards 2025 revealed
The winners of the second British Insurance Technology Awards were unveiled last night (23 September) at a The Brewery in London.
Cyber insurers grapple with AI and automation risks
Insurers are rethinking how to underwrite cyber risks amid the rise of artificial intelligence and autonomous technologies, according to speakers at Insurance Post’s latest Underwriting Club debate.
Why Kafka-length insurance policies need to go
Editor’s View: Fresh from a summer break, Emma Ann Hughes returns to an inbox brimming with industry news and a stark reminder from Fairer Finance that, two years on from Consumer Duty, insurance documents remain as impenetrable as a Kafka novel.
Preventing burnout in customer-facing insurance roles
Rahul Kumar, vice president and general manager of financial services and insurance of software company Talkdesk, explains how artificial intelligence-powered tools can reduce burnout, ease workloads, and empower frontline insurance staff to better serve…
How to use AI in insurance responsibly and ethically
View from the Top: Paul Hollands, Axa UK’s chief data and analytics officer, gives an overview of the guardrails and guiding principles the insurer has put in place as it embraces artificial intelligence.
Q&A: Julian Schoemig, Diesta
Julian Schoemig, CEO and co-founder of Diesta, discusses the challenges with insurance premium payment processing and how he has set up the processing platform for insurers and brokers to fundamentally shift the current landscape.
How to fix the broker/insurer data gap
Zulf Raja, head of insurance at global data giant Dun & Bradstreet, examines why the data gap is felt most strongly between insurers and broker plus how both sides can solve this issue.
Warning signs re-emerge in motor after poor inflationary reaction
The personal motor insurance market may have returned to profit in 2024 but experts at WTW have warned that doesn’t mean pricing problems are solved.
How P&C carriers are outpacing life insurers on AI adoption
Property and casualty carriers are outpacing life insurance peers with artificial intelligence adoption, thanks to structural advantages that enable faster and more agile use of the technology.
Monzo’s new cover; Aviva boosts renewables; Laka raises £7.7m
Friday Round-Up: Insurance Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Spotlight: How agentic AI is redefining claims transformation
From complex documentation to final decisions, agentic AI is transforming how claims are handled. But instead of replacing people, it works alongside them, argues Grady Behrens at Shift Technology.
British Insurance Technology Awards 2025 shortlist revealed
Insurance Post can reveal the businesses and individuals who have been shortlisted for the 2025 British Insurance Technology Awards.
Zurich to deploy agentic AI property claims system
Zurich Group is set to take its agentic artificial intelligence application for property claims into production later this year.
Cuvva triples profit to £12.8m
Cuvva has more than tripled its adjusted profit from £3.8m in 2023 to £12.8m in 2024, according to its financial accounts filed on Companies House on 26 June.
Video Q&A: WTW’s Tim Rourke on the future of insurer pricing
In the latest Insurance Post video we caught up with Tim Rourke, UK & Ireland head of pricing, product, claims and underwriting at WTW to discuss the biggest pricing challenges facing insurers.
Spotlight: Can GenAI fix insurance claims headaches?
Generative AI emerges as a promising solution for claims processing, enhancing efficiency and customer experience amid rising volumes and operational challenges. Chris Marshall reports.
McGill’s battery cover; Aviva’s mid-market enhancement; Kennedy’s COO
Friday Round-Up: Insurance Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
NFU Mutual CIO predicts AI decision-making within decade
NFU Mutual chief information officer Tim Mann has argued that artificial intelligence will be making decisions in underwriting, claims and pricing within the next 10 years.
Insurers seek alternative subsidence solutions to avoid backlash
Insurers are looking for alternative subsidence solutions to avoid “damaging headlines”, according to Innovation Group managing director John Watson.
Spotlight: Unstable and rising claims drive insurer automation
As inflation, fraud and extreme weather push up claims’ volumes and costs, insurers are turning to automation and AI to manage demand, improve service and stay competitive, writes Chris Marshall.
Two thirds of insurers optimistic over UK economy
Two thirds (67%) of insurers are optimistic about the state of the UK economy over the next five years, a survey by Lloyds Bank has revealed.
Aon using AI to identify insurer breaking points
Aon UK CEO Jane Kielty has revealed the broker is using artificial intelligence to identify points in the negotiation process where it may be able to extract more favourable terms from insurers.
Q&A: Charlotte Koep, Root Platform
Charlotte Koep, CEO of Root Platform, discusses with Insurance Post why the insurtech sees MGAs as a “sweet spot” and how it plans to be the provider of choice for that market.