Automation
Spotlight: Personalisation - Exemplary experience, the route to differentiation
If you get your customer experience right, there is the potential to create real differentiation. Tim Hood, vice-president for Europe, the Middle East and Africa and Asia Pacific for Hyland, highlights why insurance companies need to personalise,…
Spotlight: Personalisation – what progress has been made?
Customers now expect personalised service, tailored products, and the ability to buy, update and access their policies 24/7. Valerie Hart explores how insurers are moving away from a one-size-fits-all approach because they can’t afford to be left behind.
Spotlight: Personalisation - Why self-service claims put the power into the hands of the policyholder
Whether it is legacy infrastructure or culture, things that were once considered barriers to the adoption of self-service claims are being torn down. Valerie Hart explores the progress insurers have made since the Covid-19 pandemic began.
MCE Insurance appoints claims and finance directors
Motorbike specialist MCE Insurance has appointed Paul Ormiston as claims director and Leonard Labinjo as finance director.
Insurance Post TV: Will claim volumes ever return to pre-pandemic levels? Featuring Allianz, NFU Mutual, RSA and Zurich
Today Insurance Post reveals the latest episode of its ‘magazine-style’ television show, which aims to get under the skin of some of the best read stories and articles that have appeared in print or online recently.
WTW sells Irish arm to GRP; motor premiums hit five year low; Questgates acquires two firms and LV tops new customer experience report
Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
The future of insurance fraud
While fraud practices have evolved over the years, in more recent times insurers have been able to better detect fraud and have seen significant savings.
Digital Bar Quarterly: Digitalising claims – it’s not all about FNOL
An insurer can have brilliant digital first notification of loss process, but if it is not developing digital capabilities to underpin other processes, it will still be offering a largely manual service.
Blog: Digital claims - The final frontier
The front end of personal lines is like a gold rush town where the gold has already gone. But Paul Stanley, the CEO of 360 Global Net, argues the next frontier for pioneers is claims - and it may be the last.
Insurance Hound: Most read by insurers in April and May 2021
Which topics have insurers been reading most about?
Wefox could have raised $1bn say co-founders
Insurtech Wefox could have raised over $1bn (£706m) but chose to close its series C funding round at $650m, its co-founders told Post.
Ardonagh acquires adjuster; ERS enters new lines; Geico partners with UK insurtech; and Partners& buys in Devon
Post wraps up the major insurance deals, launches, investments and strategic moves of the week not covered elsewhere on www.postonline.co.uk
Direct Line and More Than launch telematics products; Easy Jet adds Covid-19 cover; Sedgwick sells UK subsidiary; and Shift becomes latest European insurtech unicorn
Post wraps up the major insurance deals, launches, investments and strategic moves of the week not covered elsewhere on www.postonline.co.uk
Government warned on ALKS classification as the tech gets the go ahead for this year
The government has announced “self-driving” vehicles could be used on the UK roads this year, as insurers and vehicle experts warned that misclassification of automated lane keeping systems could lead to "misuse" of the technology with potentially tragic…
Analysis: People agenda pushes advice and employee benefits up the list for brokers
Brokers have been urged to expand their offerings with wellbeing and employee benefit propositions as demands from clients shift due to the Covid-19 crisis.
Axa teams up with Microsoft; Ardonagh unveils Beazley capacity deal; Lloyd's to open Manchester hub; LV rolls out ethical standard
Post wraps up the major insurance deals, launches, investments and strategic moves of the week not covered elsewhere on www.postonline.co.uk
Aviva completes 'refocus' with sale to Allianz; Axa and Tesco join forces; Chubb takeover rebuffed and Bought By Many enters US
Post wraps up the major insurance deals, launches, investments and strategic moves of the week not covered elsewhere on www.postonline.co.uk
Ageas’ Adam Beckett on soft skills and resilience
Great business is founded on good listening, mutual trust and results, says Adam Beckett, chief distribution officer at Ageas, as he analyses the power of soft skills and emotional resilience when combined with technology.
Insurance lives in the Covid era – 12 months on from the first National Lockdown: Part Two
On the 23rd of March 2020 as Covid-19 infection rates soared Prime Minster Boris Johnson told us to “stay at home” triggering the first National Lockdown. One year on Post spoke to a host of insurance workers about their work and personal experiences of…
Intelligence: Insurtech incubation during Covid-19
Covid-19 continues to wreak “profound damage” on the UK economy, according to Chancellor of the Exchequer, Rishi Sunak, but the country’s insurtech sector is staying strong and remains a much-needed beacon of hope
Aon and Gallagher discussed how artificial intelligence enables effective claims processing
Post in association with Nuxeo hosted a live webinar where an expert panel discussed how AI can improve both accuracy and efficiency during the claims process and has a positive impact on customer experience.
Aviva confirms £84m Covid hit as commercial lines book surpasses £2bn
Aviva has posted a combined operating ratio of 98.5% for its UK general insurance business in 2020, reporting growth across commercial lines and progress on its pledge to slash its available personal lines products by 80%.
Interview: Chris Croft, London & International Insurance Brokers’ Association
After a year dominated by the Covid-19 crisis and Brexit, Liiba leader Chris Croft discusses the future of the trade association and London Market with Emmanuel Kenning, his passion for the Americas and how he got into insurance after working on rail…
Marine premium growth of 50% in next 10 years an opportunity for London, says Munich Re
The $30bn premium global marine market could reasonably grow to $45bn in the next ten years according to Rob McAdams, head of marine at Munich Re Syndicate.