Automation
Disruption from automotive OEM’s ‘wildly interesting’: Guidewire’s Mullen
Automotive original equipment manufacturers getting into insurance space is the “best example” of disruption because it “trials all the way through insurance lifecycle,” said John Mullen, president and chief revenue officer at Guidewire.
Blog: Don’t make your customers pay for your bad technology solutions
Across the insurance world, it’s often the end customer who’s left paying the price for a firm's failed attempts at digital innovation. Craig Olivier, Co-CEO of Genasys Technologies, explains how to stop this from happening.
Webinar: Operational automation for insurers - how to increase efficiency and boost profitability
Insurance organisations today are under more scrutiny than ever from auditors and stakeholders alike. In response, many continue to shift their efforts from the digital transformation of front-end functions to driving higher levels of efficiency and…
Blockchain and insurance: Is there still life in this tech solution after B3i entered into insolvency?
Blockchain was touted as the technology that could revolutionise the insurance and reinsurance industry. Yet, in July, the high-profile blockchain consortium B3i entered insolvency after it failed to raise funding. Martin Friel explores what went wrong,…
British Insurance Awards 2022: Customer Experience Award - Zurich Insurance
The global insurer has overhauled its customer experience strategy to cut through the noise in a time of rapid customer and digital change. Zurich Insurance has made great strides in its customer service after identifying three crucial challenges –…
British Insurance Awards 2022: Claims Initiative of the Year: Insurance Partner - Davies
Impressed with its rapid development and deployment of intelligent software and support to assist those affected by extreme weather events, the judges hailed Davies as the winner of the Claims Initiative of the Year for an Insurance Partner.
British Insurance Awards 2022: Digital Insurance Innovation of the Year - Tesco Insurance
Rigorous attention to detail in understanding customer needs and improving online motor claims journeys helped Tesco Insurance stand out in this hard-fought category.
Webinar: How can insurance companies adjust to the ‘new norm’ to optimise their hybrid workforce - and avoid their own great resignation?
Most insurance businesses have effectively been operating in a hybrid manner since Covid-19 restrictions required most employees to work from home.
Spotlight on Digital - Mixed views on digital transformation impact on customer experience
Digital transformation is fundamental to insurers’ drive for customer-centricity and future competitiveness, but a misalignment in strategic goals between boardroom and business is slowing progress, says Rosie Beasley, global senior industry marketing…
Spotlight on Digital: Insurance claims - The path to digitisation
A Post and SS&C Blue Prism survey found that 86.8% of insurer respondents believe that digitising all or part of the claims journey is the best way to improve the customer experience. Padraig Floyd explores how much progress is being made to achieve this…
Watch Aviva, Policy Expert and others discuss how insurers ‘level up’ to respond to market challenges and the pressure to drive profitable growth at a lower cost
Climate change. Inflation. demanding consumers. regulation. M&A activity. Insurance looks nothing like it did a decade – or even five years ago.
Claims Apprentice 2022: Episode two – Claims handling challenge
Now that our final six contestants have been put into teams and decided upon names, it is time for the apprentices to tackle their first task.
Aviva wins TSB tender; Gallagher Re to recruit 40; Pine Walk Capital launches MGA; and Beazley launches Crypto Guard
For the record: Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
David Williams joins Humn as NED
David Williams has joined insurtech company Humn as non-executive director to assist the company as it continues its growth and investment in autonomous vehicle products and begins international expansion.
Webinar: Watch Aviva, RSA and others discuss how to optimize hybrid workforces - and avoid the great resignation
Most insurance businesses have effectively been operating in a hybrid manner since Covid-19 restrictions required most employees to work from home.
Vast majority of public would not drive a fully automated vehicle
Most people would not be happy to drive a fully autonomous vehicle, a survey commissioned by Post has found.
Data Analysis: Awareness campaign needed for drivers before accelerating introduction of AVs
Exclusive: A survey commissioned by Post found there are significant gaps in knowledge when it comes to self-driving vehicles, prompting calls for more education of drivers on the distinction between driver assistance and self driving.
Q&A: Vincent Belloc, PayPal UK
Insurance Post recently spoke with Vincent Belloc, PayPal UK’s vice-president, about the firm’s entry into the insurance market. Izabela Chmielewska discovers more about the PayPal proposition, its perspective on omnichannel experiences, and how payments…
Musk predicts superhuman safety levels in driverless car AI ‘this year’
Elon Musk, CEO of Tesla, has predicted that the manufacturer will achieve autonomous car artificial intelligence ‘far in excess of the safety level of a human’ within the year.
Webinar: Last chance to sign up to watch Allianz, Chaucer and WTW discuss how technology can help insurers meet customer expectations in the digital age
There has been a lot of discussion around digital acceleration over recent years, with the pandemic playing an undoubted role in escalating customer expectations as to how businesses engage and service them. Although often described as a “distressed…
Highway Code updated for self-driving vehicles as education concerns persist
The government has confirmed changes to the Highway Code to ensure the first self-driving vehicles are introduced safely on roads.
Price walking ban pushes motor premiums up; Zurich opens branch; Handl acquires IPRS; Mason Owen MBO; and under 30s telematics sales rise
For the record: Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Clyde & Co merges with BLM; Beazley unveils underwriting structure; KGM buys Eridge Underwriting Agency; Blanc becomes WWF ambassador; and Swiss Re warns of global protection gap
For the record: Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Video Q&A: Paul Ridge, SAS – How is hyperautomation transforming insurance?
Many insurers are currently reviewing their digital transformation journeys and the way in which they are approaching it. In this Q&A video, SAS's head of insurance UK and Ireland Paul Ridge discusses why and how hyper automation will deliver digital…