British Insurance Awards 2022: Customer Experience Award - Zurich Insurance
This article was paid for by a contributing third party.
The global insurer has overhauled its customer experience strategy to cut through the noise in a time of rapid customer and digital change. Zurich Insurance has made great strides in its customer service after identifying three crucial challenges – building stronger relationships, expressing what makes it distinct from competitors and adapting to changing customer needs.
Last year, Zurich launched its customer experience strategy to build meaningful relationships and become a trusted partner, “so we feel confident together, connected to our community and optimistic
Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.
To access these options, along with all other subscription benefits, please contact info@postonline.co.uk or view our subscription options here: https://subscriptions.postonline.co.uk/subscribe
You are currently unable to print this content. Please contact info@postonline.co.uk to find out more.
You are currently unable to copy this content. Please contact info@postonline.co.uk to find out more.
Copyright Infopro Digital Limited. All rights reserved.
As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (point 2.4), printing is limited to a single copy.
If you would like to purchase additional rights please email info@postonline.co.uk
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (clause 2.4), an Authorised User may only make one copy of the materials for their own personal use. You must also comply with the restrictions in clause 2.5.
If you would like to purchase additional rights please email info@postonline.co.uk
More on Personal
Q&A: Mark Rose and Luke Anyon, Tracker
Mark Rose, managing director, and Luke Anyon, sales director of Tracker, explain how their multi-layered technology and close collaboration with insurers and police are helping recover stolen vehicles at scale – and why wider adoption could significantly reduce claims costs.
Brokers lose share as direct insurers tighten grip on aggregator business
Despite cutting prices twice as fast as direct insurers, brokers are losing the battle for customers on price comparison websites, according to research from Consumer Intelligence.
Best Insurance Employer Award shortlist revealed
Insurance Post can reveal the 11 companies in the running to be crowned the industry’s best employers at the British Insurance Awards on 8 July.
FCA outlines how insurers must up their claims game
The Financial Conduct Authority has warned insurers they must improve claims handling standards and consumer understanding of cover following concerns raised in the Which? super-complaint into home and travel insurance.
Colm Holmes, Allianz
In the Marvel universe, the Hulk’s power is his strength and ability to shift things. In UK insurance, Colm Holmes plays a similar role to many people's favourite Avenger.
Drazen Jaksic, Zurich
Drazen Jaksic climbs higher on this year’s Insurance Post Power List as the takeover of Beazley sees his influence expanding further into the London market.
Tara Foley, Axa
Tara Foley’s leadership of Axa UK & Ireland is defined by a commitment to showing how general insurance can protect all sectors of society.
Alistair Hargreaves, Admiral
Since taking the helm of Admiral’s UK insurance business in late 2024, Alistair Hargreaves has made a mark overseeing strong growth across motor and completing the More Than acquisition.