British Insurance Awards 2022: Digital Insurance Innovation of the Year - Tesco Insurance

BIA 2022 - Digital Innovation of the Year Tesco Insurance
Tesco Insurance automation manager Paul Davey and claims director Dave Thompson collect their award from Lexis Nexis Risk Solutions managing director Jeffery Skelton

Rigorous attention to detail in understanding customer needs and improving online motor claims journeys helped Tesco Insurance stand out in this hard-fought category.

Making a motor insurance claim can be complicated, time-consuming and stressful. Tesco Insurance set out to improve the experience for customers through singular dedication to understanding their pain

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Q&A: Cameron Shearer, Superscript

Frances Stebbing speaks to Cameron Shearer, CEO of Superscript, about what new entrants in the insurtech space need to do to stay ahead, and how the company’s technology has contributed to driving profitable growth for the year ahead.

Q&A: Roi Amir, Sprout AI

Frances Stebbing speaks to Roi Amir, CEO of Sprout AI about how insurers can rebuild policy holders trust in artificial intelligence and why insurers need to bring customers along for the digital transformation journey.

Using AI to monitor claim health

Wayne Calderbank, group data and performance director at Claims Consortium Group, says artificial intelligence is enabling the monitoring of sentiment within the claims journey and ensuring potential problems can be identified and addressed.

What the future holds for AI regulation

Striking the right balance between regulatory intervention and industry autonomy is crucial to realising the full benefits of artificial intelligence while ensuring ethical, accountable, and inclusive practices within the insurance sector, argues Nutan Rajguru, Verisk UK's head of analytics.

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