Zurich Insurance
Five takeaways from webinar on using data to improve customer loyalty
In a recent webinar hosted by Insurance Post in association with Hyland, industry leaders shared strategies for using data to improve customer insight, retention and cross-selling.
Applied Systems significantly scales back UK operations
Applied Systems has confirmed the move to pull back its UK operations, by removing its Epic product from the market.
Questions raised by insurers’ lopsided AI investments
Editor’s View: Artificial intelligence is reshaping the way insurers operate, but Emma Ann Hughes wonders if a lopsided focus on investing in point of sale at the expense of the claims experience could raise eyebrows at the regulator and erode…
Cannabis farms a growing problem for property insurers
View from the Top: Charles Bush, head of large and complex claims at Zurich, looks at the claims impact of cannabis farms and what can be done to reduce risks.
Zurich pilots generative AI to spot claims trends
Jonathan Davis, data science lead at Zurich UK, has revealed the provider is currently piloting generative artificial intelligence to identify claims trends more effectively and hopes to be “surprised” by the results.
Navigating record claims in the generative AI era
As generative artificial intelligence reshapes the insurance landscape, industry experts joined the Insurance Post podcast to share how the sector is adapting to record claims volumes and shifting customer expectations.
Penny Black’s Social Diary: Crawford’s wind; Zurich’s golfing prowess
Penny Black is back, sharing the tittle-tattle she overheard at insurance industry events, reviewing the quality of buffets at conferences, and giving a thumbs up – or down – to the sector’s social media posts.
Zurich targeting 30% SME growth in 2025
Nikki Lidster, head of SME and trading at Zurich UK, has revealed the insurer is targeting 30% GWP growth in its SME business in 2025.
What Tiernan will find in the Lloyd’s CEO in-tray
Editor’s View: As Patrick Tiernan prepares to succeed John Neal as CEO of Lloyd’s at the start of June, Emma Ann Hughes reflects on what is in his in-tray, plus what is in his toolkit, to consider how he could transform and leave a lasting mark of the…
Drazen Jaksic, Zurich UK
Drazen Jaksic, who became CEO of Zurich UK in January, replaces Tim Bailey on Insurance Post’s Power List after his move to become CEO of Zurich’s global life protection business.
Watch Esure, NFU Mutual and Zurich discuss the value of better customer insights
Insurance companies continually strive to cross-sell to existing customers, but few manage to achieve even an average of two products/services per person across their entire book.
Big Interview: Drazen Jaksic, Zurich UK
Drazen Jaksic, CEO of Zurich UK, is ambitious and likes a challenge, but he won’t be slashing the price of the provider’s general insurance policies anytime soon to swiftly grow the business.
Zurich CEO outlines plan to compete on value rather than price
Drazen Jaksic, CEO of Zurich UK, has shared he won’t be slashing the price of the provider’s general insurance policies anytime soon in a bid to swiftly grow the business.
Insurers question climate protest group claims
Claims made by the Boycott Bloody Insurance group against insurers such as Allianz, Axa, Aviva, Zurich and Intact have been called into question by several of the providers named.
Ecclesiastical ‘courting’ MGAs to offer capacity
Dave Carey, managing director of intermediary at Ecclesiastical, has revealed the new lines the insurer intends to enter, and how it will need to provide capacity to MGAs to double gross written premium by 2030.
Zurich takes stake in Lloyd’s coverholder
Zurich Insurance is set to buy a stake in Icen Risk, a Lloyd’s of London coverholder.
What the future holds for multi-storey property insurance
One year on from the launch of the Fire Safety Reinsurance Facility, Scott McGee examines if it has improved access to cover and if efforts to remove cladding are enough to reduce the price of buildings insurance on a long-term basis.
Government urged to do more to boost cyber resilience
The government should be doing more to boost the UK’s cyber resilience, figures at broker Marsh and insurer Zurich said at a recent panel discussion on closing the cyber protection gap.
Spring Statement 2025: What insurers should know
Chancellor Rachel Reeves delivered her 2025 Spring Statement today (26 March) with a mix of spending cuts, investment pledges, and economic forecasts.
Zurich’s Clayton says let tech guide your fraud teams
Zurich’s head of fraud Scott Clayton has urged the industry to keep counter fraud a “people business”, but to allow technology to act as a guide.
ABI Fire Safety Reinsurance Facility’s impact revealed
One year on from the launch of its Fire Safety Reinsurance Facility, the Association of British Insurers has provided an update on its impact.