Mindset shift needed to handle complex home insurance claims
With eco-builds, smart homes, and modern construction, claims are more complex than ever, requiring insurers, contractors and clients to rethink risk and prevention, according to experts at Insurance Post’s Claims Club.
John Townend, claims manager for south at Partners&, described how claims are becoming much more complex.
“There is a dynamic change in the actual properties,” he said.
He said the take-up of eco and
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