Mindset shift needed to handle complex home insurance claims
With eco-builds, smart homes, and modern construction, claims are more complex than ever, requiring insurers, contractors and clients to rethink risk and prevention, according to experts at Insurance Post’s Claims Club.
John Townend, claims manager for south at Partners&, described how claims are becoming much more complex.
“There is a dynamic change in the actual properties,” he said.
He said the take-up of eco and
Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.
To access these options, along with all other subscription benefits, please contact info@postonline.co.uk or view our subscription options here: https://subscriptions.postonline.co.uk/subscribe
You are currently unable to print this content. Please contact info@postonline.co.uk to find out more.
You are currently unable to copy this content. Please contact info@postonline.co.uk to find out more.
Copyright Infopro Digital Limited. All rights reserved.
As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (point 2.4), printing is limited to a single copy.
If you would like to purchase additional rights please email info@postonline.co.uk
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (clause 2.4), an Authorised User may only make one copy of the materials for their own personal use. You must also comply with the restrictions in clause 2.5.
If you would like to purchase additional rights please email info@postonline.co.uk
More on News
FCA’s Knight insists CPD changes are not a relaxation
The Financial Conduct Authority’s decision to ditch its 15-hour-per-year continuing professional development requirement for insurers should not be viewed as a relaxation of standards, according to the regulator’s director of insurance, Chris Knight.
Aviva’s Blanc urges CII to ‘stay relevant’ amid AI boom
Aviva Group CEO Amanda Blanc has urged the Chartered Insurance Institute to lean into the “extraordinary opportunity” but stave off the real “threat of irrelevance” it faces as artificial intelligence continues to change the way the industry operates.
Covéa's Crabb joins Commercial Express to lead schemes launch
After departing Covéa, Nicki Crabb has joined Commercial Express to head up its newly launched delegated authority schemes division.
CII CEO raises concerns over AI and entry-level insurance roles
Matthew Hill, CEO of the Chartered Insurance Institute, has warned that the automation of entry-level tasks could change how future insurance professionals develop their skills and judgement.
Sky Protect faces continued losses
Sky UK’s insurance arm has reported continued losses in 2025.
Insurers adapting windscreen cover prompts Defaqto ratings review
Insurers are changing the way they handle windscreen cover as more advanced technologies prompt new ways of thinking, according to Mike Powell, insight analyst for general insurance at Defaqto.
Wakam SA banned from renewals and new contracts
Wakam SA, the French and European arm of the insurtech has been banned from underwriting new contracts and renewing existing by the French Prudential Supervision and Resolution Authority.
First Central confirms job loss total amid strategic reshuffle
First Central has confirmed the number of job losses as part of a strategic reshuffle revealed by Post last year.