Customer service

Editor's comment: The lesser-spotted hard market

The world has long held a fascination with mythical beasts and the younger generation is picking up the passion with Smallfoot, Abominable and Missing Link the latest in a long line of films to encourage children to believe in the magic of the Yeti or…

Analysis: 5G ready: Super signal surge

Powerful 5G smart tech devices are expected to be rolled out this year. They are anticipated to overtake 4G in terms of reliability and innovation, as well as increasing data speeds, resulting in faster downloads and increased capability for digital…

Blog: The stigma of stigma

This weekend we will see the first same sex couple on Dancing on Ice as Steps singer H dons his skates with partner American pro-skater Matt Evers. This comes weeks after rival reality TV show Strictly Come Dancing featured a same sex couple's routine in…

Blog: Will the FCA ban automatic price rises in 2020?

The regulator has noted concern that competition isn’t working well for all consumers in the house and motor markets but Tony Tarquini, director of insurance for Europe, the Middle East and Africa at Pegasystems, believes a ban on automatic price rises…

Analysis: What's on the horizon for 2020?

For an industry that strives to understand and manage risk, uncertainty is not something that is relished. But with some market hardening, a final report from the Financial Conduct Authority on pricing practices and the possibility of Brexit all on the…

MGA Mole: Why is client 'confidentiality' a dirty word?

Post has enlisted a managing general agent industry mole to lift the lid on what the sector is really like. In the first of this new series, our anonymous commentator asks why the industry isn't more careful with customers' information and warns that -…

Interview: William Stovin, Markel International

As Markel International gears up for more growth across its national markets business and looks to build on its presence in Europe, Jen Frost spoke to Markel International president William Stovin about the history of the business and why Brexit has…

Roundtable: Getting over the back office blockade

Digitalisation remains the juggernaut that insurers cannot sidestep if they are to remain relevant. However, they risk falling behind more agile rivals if they fail to modernise their back offices: the beating heart of the business which might be in need…

CFC's Dave Walsh on creating a culture for innovation

AM Best has confirmed it is launching a new innovation score for carriers, because innovation is seen to be "just as critical to insurers’ success as the strength of their balance sheet" and, according to Dave Walsh, CEO of CFC Underwriting, it seems…

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