Customer service

Analysis: What's on the horizon for 2020?

For an industry that strives to understand and manage risk, uncertainty is not something that is relished. But with some market hardening, a final report from the Financial Conduct Authority on pricing practices and the possibility of Brexit all on the…

MGA Mole: Why is client 'confidentiality' a dirty word?

Post has enlisted a managing general agent industry mole to lift the lid on what the sector is really like. In the first of this new series, our anonymous commentator asks why the industry isn't more careful with customers' information and warns that -…

Interview: William Stovin, Markel International

As Markel International gears up for more growth across its national markets business and looks to build on its presence in Europe, Jen Frost spoke to Markel International president William Stovin about the history of the business and why Brexit has…

Roundtable: Getting over the back office blockade

Digitalisation remains the juggernaut that insurers cannot sidestep if they are to remain relevant. However, they risk falling behind more agile rivals if they fail to modernise their back offices: the beating heart of the business which might be in need…

CFC's Dave Walsh on creating a culture for innovation

AM Best has confirmed it is launching a new innovation score for carriers, because innovation is seen to be "just as critical to insurers’ success as the strength of their balance sheet" and, according to Dave Walsh, CEO of CFC Underwriting, it seems…

Blog: Home insurance - the rise of non-standard

The way we live continues to change. The nature of risk evolves. And so does the way we understand the UK home insurance market. Mark Eastham, CEO, Avantia argues non-standard is no longer exceptional – and that has significant implications both for…

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