Customer service
FCA to make 'direct contact' with the individuals whose data was published online in error
The Financial Conduct Authority has confirmed it will be contacting individuals after their confidential information was published on its website by mistake.
Penny Black's Social World: February 2020
Creative & Innovation Awards, managing flood risk and recognising carers
Editor's comment: The lesser-spotted hard market
The world has long held a fascination with mythical beasts and the younger generation is picking up the passion with Smallfoot, Abominable and Missing Link the latest in a long line of films to encourage children to believe in the magic of the Yeti or…
Q&A: Churchill founder and former chairman and CEO Martin Long
To tie in with his deep dive into the birth of the UK direct insurance market, Jonathan Swift caught up with Direct Line co-founder and Churchill founder and former chairman and CEO Martin Long to talk about the birth and growth of both companies, their…
The history of direct insurance in the UK: How Direct Line and Churchill took on the establishment and ended up as merger partners
As Post celebrates 180 years, Post content director Jonathan Swift explores the birth of direct insurance in the UK and how two key early movers Direct Line and Churchill went from rivals to merger bedfellows in a deal that literally 'shook up insurance'.
Insurers still ‘lag behind’ other financial firms in digital transformation
Insurers are still “lagging” behind other financial organisations when it comes to digital transformation, a conference heard.
Insurtech: Six insurtech start-ups to watch in 2019
As Post gears up to launch the 2019 Insurtech 100 listing in association with Tallt, Post content director Jonathan Swift highlights six businesses that will hope to be featured in forthcoming rankings
Experts tackle ethics of AI in insurance
Big data is not a game played by different rules, delegates at an insurance artificial intelligence ethics conference were today reminded.
BGL's Peter Thompson on digital innovation in insurance
It’s 2020 so paying lip service to protecting vulnerable customers just doesn’t cut it, in any industry says Peter Thompson, CEO for insurance, distribution and outsourcing at BGL Group.
Analysis: 5G ready: Super signal surge
Powerful 5G smart tech devices are expected to be rolled out this year. They are anticipated to overtake 4G in terms of reliability and innovation, as well as increasing data speeds, resulting in faster downloads and increased capability for digital…
Blog: Insurtechs won’t eat your lunch, but they will pull up a seat at the table
Increased collaboration means insurers no longer need to worry about insurtechs taking their market share but Laura Drabik, chief evangelist at Guidewire Software, explains this integration must be done correctly or the market will face unhappy customers…
Blog: The stigma of stigma
This weekend we will see the first same sex couple on Dancing on Ice as Steps singer H dons his skates with partner American pro-skater Matt Evers. This comes weeks after rival reality TV show Strictly Come Dancing featured a same sex couple's routine in…
Diversity and Inclusion in Insurance Award winner: Covea
Following last month's Diversity and Inclusion in Insurance Awards we caught up with all the winners. Today we talk to Lisa Meigh, the director of HR & learning about Covea's win in the Staff Empowerment category.
Diversity and Inclusion in Insurance Award winner; Claims Consortium Group's Debbie Mawer
Following last month's Diversity and Inclusion in Insurance Awards we caught up with all the winners. Today we feature The Mental Health Champion Debbie Mawer, director of people and culture at Claims Consortium Group
Blog: Will the FCA ban automatic price rises in 2020?
The regulator has noted concern that competition isn’t working well for all consumers in the house and motor markets but Tony Tarquini, director of insurance for Europe, the Middle East and Africa at Pegasystems, believes a ban on automatic price rises…
Analysis: What's on the horizon for 2020?
For an industry that strives to understand and manage risk, uncertainty is not something that is relished. But with some market hardening, a final report from the Financial Conduct Authority on pricing practices and the possibility of Brexit all on the…
MGA Mole: Why is client 'confidentiality' a dirty word?
Post has enlisted a managing general agent industry mole to lift the lid on what the sector is really like. In the first of this new series, our anonymous commentator asks why the industry isn't more careful with customers' information and warns that -…
Insurtech Wrisk launches 'new type of insurance' with BMW for Mini drivers
Insurtech Wrisk has unveiled the first fruits of its tie up with BMW Financial Services Group and Allianz Automotive by offering all new UK Mini owners three months free insurance underwritten by LV Broker.
Interview: William Stovin, Markel International
As Markel International gears up for more growth across its national markets business and looks to build on its presence in Europe, Jen Frost spoke to Markel International president William Stovin about the history of the business and why Brexit has…
Roundtable: Getting over the back office blockade
Digitalisation remains the juggernaut that insurers cannot sidestep if they are to remain relevant. However, they risk falling behind more agile rivals if they fail to modernise their back offices: the beating heart of the business which might be in need…
Blog: Are MGAs best placed to build the future of underwriting?
Unencumbered by legacy technology, managing general agents are well placed to invent a better future for insurance. Cytora CEO Richard Hartley on why the likes of C-Quence and Convex are creating a radically different type of insurance company.
GRP's Mike Bruce on client relationships in commercial broking
How do brokers know that they’re doing a good job for their client? Mike Bruce, group managing director, Global Risk Partners, explains in the commoditised personal lines market, where products are relatively homogenous, it’s often simply about…
CFC's Dave Walsh on creating a culture for innovation
AM Best has confirmed it is launching a new innovation score for carriers, because innovation is seen to be "just as critical to insurers’ success as the strength of their balance sheet" and, according to Dave Walsh, CEO of CFC Underwriting, it seems…
Google powered products a 'no brainer': Applied Systems CEO
Applied Systems sees the UK as “research and development lab” for new technology and ideas following its success incorporating front end quote and buy into its Epic platform in the territory.