Customer service

Blog: Frictionless payments - driving customer loyalty

Frictionless payment options have taken on new significance following the outbreak of Covid-19, but their significance runs much deeper. Nigel Phillips, commercial director of insurtech CDL, looks at the technology’s potential to redefine the…

Roundtable: Getting the board to ‘byte’

Interest and enthusiasm at board level for technology data-driven innovation has never been higher. At a Post interactive roundtable in association with Crowe, participants analysed how to generate tangible business benefits from a technical and…

Editor's comment: The lesser-spotted hard market

The world has long held a fascination with mythical beasts and the younger generation is picking up the passion with Smallfoot, Abominable and Missing Link the latest in a long line of films to encourage children to believe in the magic of the Yeti or…

Analysis: 5G ready: Super signal surge

Powerful 5G smart tech devices are expected to be rolled out this year. They are anticipated to overtake 4G in terms of reliability and innovation, as well as increasing data speeds, resulting in faster downloads and increased capability for digital…

Blog: The stigma of stigma

This weekend we will see the first same sex couple on Dancing on Ice as Steps singer H dons his skates with partner American pro-skater Matt Evers. This comes weeks after rival reality TV show Strictly Come Dancing featured a same sex couple's routine in…

Blog: Will the FCA ban automatic price rises in 2020?

The regulator has noted concern that competition isn’t working well for all consumers in the house and motor markets but Tony Tarquini, director of insurance for Europe, the Middle East and Africa at Pegasystems, believes a ban on automatic price rises…

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