Customer service
Blog: What will the new normal look like in insurance?
Across the business landscape, talk of how to adjust to the ‘next’, or ‘new’, normal has become the only game in town. Laura Drabik, chief evangelist at Guidewire Software, argues while many are tired of these instant clichés, the fact is that we are all…
Blog: Covid-19 - time to re-evaluate
The coronavirus pandemic has hit people hard in a manner that the insurance industry can’t compute. Bundeep Singh Rangar, CEO of Premfina, looks at what lessons insurers can learn from the crisis.
My life in quarantine: Questgates' Nikki Sutton on adapting to a Covid-safe workplace
Face-to-face meetings are a vital part of the loss adjusting service and larger claims can’t be managed without visiting sites so for Nikki Sutton, associate director – head of private clients at Questgates, while others have been in lockdown she has…
Updated: Insurtech Buzzvault closes its MGA business as latest raise collapses due to Covid-19
Exclusive: Insurtech Buzzvault has closed its managing general agent business, Insurance Post can reveal.
Expertise in Audio 3: From business operation to customer relationship – changes expected in the next three years?
Martin Milliner, claims director at LV, and Stephanie Ogden, director of distribution at HDI Global, join Insurance Post's content director Jonathan Swift to discuss what the future of working in insurance and dealing with customer looks like.
Blog: Frictionless payments - driving customer loyalty
Frictionless payment options have taken on new significance following the outbreak of Covid-19, but their significance runs much deeper. Nigel Phillips, commercial director of insurtech CDL, looks at the technology’s potential to redefine the…
Blog: Do insurers risk being relegated to the role of white label cover providers in an era of Amazon and Apple?
As Ikea partners with Swiss Re to enter the household insurance market, the move is yet another step closer to insurance cover becoming part of a wider ecosystem economy, where goods and services are bundled for consumer convenience. Keith Stonell,…
Analysis: Motor insurers report up to 50% reduction in claims due to coronavirus lockdown
It is now just over a week since the Prime Minister locked down the UK on 23 March to help slow down the coronavirus pandemic, strict measures which have seen traffic significantly reduced on the UK’s roads. Post content director Jonathan Swift spoke to…
Analysis: What are insurtechs doing in the face of the coronavirus pandemic – Part Three: International start-ups?
In light of the coronavirus pandemic, Post content director Jonathan Swift caught up with a number of insurtechs to find out what they are doing to reduce staff and client’s exposure to Covid-19, while keeping operations as business-as-usual as possible…
Analysis: What are insurtechs doing in the face of the coronavirus pandemic – Part Two: Pan-European start-ups?
In light of the coronavirus pandemic, Post content director Jonathan Swift caught up with a number of insurtechs to find out what they are doing to reduce staff and client’s exposure to Covid-19, while keeping operations as business-as-usual as possible…
Analysis: What are insurtechs doing in the face of the coronavirus pandemic – Part One: UK-based start-ups
In light of the Coronavirus pandemic, Post content director Jonathan Swift caught up with a number of insurtechs to find out what they are doing to reduce staff and clients' exposure to Covid-19, while keeping operations as business-as-usual as possible…
Blog: Claims - the final frontier for insurtechs
What is the insurtech difference when it comes to claims? Jonathan Swift mulls on how the Next Generation is starting to figure this out
Roundtable: Getting the board to ‘byte’
Interest and enthusiasm at board level for technology data-driven innovation has never been higher. At a Post interactive roundtable in association with Crowe, participants analysed how to generate tangible business benefits from a technical and…
FCA to make 'direct contact' with individuals whose data was published online in error
The Financial Conduct Authority has confirmed it will be contacting individuals after their confidential information was published on its website by mistake.
Penny Black's Social World: February 2020
Creative & Innovation Awards, managing flood risk and recognising carers
Editor's comment: The lesser-spotted hard market
The world has long held a fascination with mythical beasts and the younger generation is picking up the passion with Smallfoot, Abominable and Missing Link the latest in a long line of films to encourage children to believe in the magic of the Yeti or…
Q&A: Churchill founder and former chairman and CEO Martin Long
To tie in with his deep dive into the birth of the UK direct insurance market, Jonathan Swift caught up with Direct Line co-founder and Churchill founder and former chairman and CEO Martin Long to talk about the birth and growth of both companies, their…
180 Years of Post - The history of direct insurance in the UK: How Direct Line and Churchill took on the establishment and ended up as merger partners
As Post celebrates 180 years, Post content director Jonathan Swift explores the birth of direct insurance in the UK and how two key early movers Direct Line and Churchill went from rivals to merger bedfellows in a deal that literally 'shook up insurance'.
Insurers still ‘lag behind’ other financial firms in digital transformation
Insurers are still “lagging” behind other financial organisations when it comes to digital transformation, a conference heard.
Insurtech: Six insurtech start-ups to watch in 2019
As Post gears up to launch the 2019 Insurtech 100 listing in association with Tallt, Post content director Jonathan Swift highlights six businesses that will hope to be featured in forthcoming rankings
Experts tackle ethics of AI in insurance
Big data is not a game played by different rules, delegates at an insurance artificial intelligence ethics conference were today reminded.
BGL's Peter Thompson on digital innovation in insurance
It’s 2020 so paying lip service to protecting vulnerable customers just doesn’t cut it, in any industry says Peter Thompson, CEO for insurance, distribution and outsourcing at BGL Group.
Analysis: 5G ready: Super signal surge
Powerful 5G smart tech devices are expected to be rolled out this year. They are anticipated to overtake 4G in terms of reliability and innovation, as well as increasing data speeds, resulting in faster downloads and increased capability for digital…
Blog: Insurtechs won’t eat your lunch, but they will pull up a seat at the table
Increased collaboration means insurers no longer need to worry about insurtechs taking their market share but Laura Drabik, chief evangelist at Guidewire Software, explains this integration must be done correctly or the market will face unhappy customers…