Customer service

Intelligence: Procurement - making two-way partnerships work

Procurement in the 1980s and 1990s was all about who you knew. Tender processes then took over but today the market relies on a rolling review system to ensure customer service levels remain high and partners are delivering as they should on a day-to-day…

Blog: What will the new normal look like in insurance?

Across the business landscape, talk of how to adjust to the ‘next’, or ‘new’, normal has become the only game in town. Laura Drabik, chief evangelist at Guidewire Software, argues while many are tired of these instant clichés, the fact is that we are all…

Blog: Covid-19 - time to re-evaluate

The coronavirus pandemic has hit people hard in a manner that the insurance industry can’t compute. Bundeep Singh Rangar, CEO of Premfina, looks at what lessons insurers can learn from the crisis.

Blog: Frictionless payments - driving customer loyalty

Frictionless payment options have taken on new significance following the outbreak of Covid-19, but their significance runs much deeper. Nigel Phillips, commercial director of insurtech CDL, looks at the technology’s potential to redefine the…

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