Sue Jones, head of GI fraud strategy at LV, explains how fraud became an industry focus.
Artificial intelligence is raising concerns among insurance staff but Brendan McCafferty, CEO of Axa Insurance, believes it opens up a range of possibilities.
Nigel Phillips, commercial director at CDL, lists the advantages of insurance customers going monthly.
In association with start-up specialist Tallt and health insurer WPA, Post recently polled insurance brokers on their thoughts and experiences of trading with insurers, and whether technology has helped or hindered that relationship. Here Jonathan Swift…
Almost a year into her role Zurich UK CEO Tulsi Naidu talks to editor Stephanie Denton about the events of the last 12 months and how the insurer is progressing with its transformational programme.
What does a Greek merchant in 300BC delivering corn on a cargo ship have in common with nearly one-tenth of today’s UK population? The answer is insurance fraud. Michèle Bacchus takes a closer look.
“You can watch Go Jetters if you let me tie your hair” is the type of deal you sometimes need to strike with your toddler if you want to get things done. Of course, you shouldn’t negotiate with mini-terrorists but there is nothing wrong with a win-win…
A positive customer experience is never more important than at the point of claim. James Roberts, business development director for insurance at Europcar UK, explains how following best practice in replacement car hire can create this.
After a 10-year break from general insurance, James Gearey, managing director of commercial risk solutions at RSA, finds the industry has moved on a lot but still needs to work on responsiveness and communications with customers.
The third Claims Club meet in 2017 focused on getting claims right through communication and customer service. Terry Renouf, consultant at BLM, explains.
Fraudsters never rest and Lior Koskas, managing director of Digilog UK, urges the industry to remain open to sharing in the latest risk identification tools and continually review procedures for fraud.
There is a growing divide in insurance between low-cost providers and those trying to differentiate themselves by offering more services according to global consultancy Bain & Co.
Generali Asia has appointed a former AIG senior executive as chief customer officer for the region.
As goverment returns to business, Andy Watson, CEO of Ageas UK, reminds MPs that there are still three major areas of policy affecting insurance that need to be properly addressed before insurers can begin to control and then reduce customer premiums.
Insurers shouldn't use data analytics just to drive efficiencies but also to innovate in terms of risk management, writes Paul Dix, insurance strategy consultant at CGI UK.
As many as 150 jobs are reportedly at risk as Legal & General plans to move its GI unit from Hove to Birmingham.
Customer profiling is key to accurately assessing insurance risk, capturing fraud and improving the pet owner’s insurance experience
Managing general agents need to differentiate themselves to boost their income, advises Ed Halsey, sales & marketing director at Schemeserve.
GI CEO Colm Holmes discusses Aviva UK's 'social purpose' and how it is helping customers defy uncertainty.
Brokers, there is still time left to shape the runners and riders for this year’s Underwriting Service Awards.
Insurers should fund the replacement of lead pipes, instead of having them repaired, urges Chris Cowen, client relationship manager at Auger, arguing this will cut claims in the long term.
Towergate has been through some tough times but its advisory CEO Joe Thelwell believes this has shaped the firm for the better.
Brokers can use technology to make marginal gains that will add up in the long term, making their business a success, writes Ed Pugh, sales & marketing director at Red Crake.
Price and level of cover are the primary concerns for customers when shopping for insurance, according to research from QuickPages